Senior Manager, Expert Content Operations & Growth

Socket.dev; New York (NY); On-site; USD 98,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Flexible paid time off

401(k) and Roth 401(k) with employer</

Tuition reimbursement

Parental leave and surrogacy benefits

Wellbeing resources and counseling

Job summary

GLG seeks a Senior Manager of Expert Content Business Operations to drive the operations function for GLG’s Expert Content Library across regions. You will translate priorities into plans, manage a growth-focused team, and coordinate with Content, Product, Engineering, Data, and Commercial partners to keep initiatives moving.

You will own performance reporting, develop business reviews, and push for operational improvements across distribution, audience engagement, and platform analytics.

Qualifications

• 7+ years of experience in business operations, product operations, program management, or content/platform operations.

Responsibilities

• Translate business priorities into operating plans, leadership updates, and execution tracking across workstreams.
• Manage and develop team members supporting Library operations, reporting, execution, and cross-regional coverage.
• Coordinate across Content, Product, Engineering, Data, Commercial, and external partners to keep key initiatives moving.
• Represent the Global Head of Content in select meetings, capturing decisions, risks, and next steps.
• Strengthen operating processes, documentation, and backup coverage so the business runs consistently across regions.
• Own recurring performance reporting across production, readership, client engagement, and platform performance.
• Build business reviews that highlight performance trends, risks, and actions needed.
• Track discoverability and adoption across GLG platforms, third-party distribution, and AI-enabled channels.
• Partner with Data, BI, Product, and Commercial teams to improve visibility into how clients use Expert Content.
• Turn data and stakeholder input into clear recommendations for product focus, partner priorities, readership growth, and operational improvement.
• Serve as the Content point of contact for third-party platform and distribution partners on Library-related matters.
• Support execution across distribution channels, including feeds, APIs, entitlements, delivery, and AI-enabled access.
• Work with Product, Engineering, and Data on partner requests, product gaps, and technical dependencies.
• Support select client-facing demos, showing how clients can use AI and LLM tools to access, synthesize, and apply Library insights.
• Explain practical use cases for Expert Content, including themes, signals, validation points, expert disagreement, and differentiated perspectives.
• Maintain and review demo examples, technical collateral, and GTM materials for accuracy, usability, and alignment with the Expert Content offering.
• Capture feedback from client-facing teams, client discussions, and partner conversations to inform product and content priorities.

Skills

Operational leadership

Finance/research

Analytical skills

People management

Cross-functional

AI/LLM tools

Client demos

Job description

GLG seeks a Senior Manager of Expert Content Business Operations to drive the operations function for GLG’s Expert Content Library across regions. You will translate priorities into plans, manage a growth-focused team, and coordinate with Content, Product, Engineering, Data, and Commercial partners to keep initiatives moving.

You will own performance reporting, develop business reviews, and push for operational improvements across distribution, audience engagement, and platform analytics.