Ops & Growth Lead, Expert Content Library

GLG; New York (NY); On-site; USD 98,000 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental and eye

401(k) with employer match

Paid time off

Tuition reimbursement

Parental leave

Job summary

GLG seeks a Senior Manager, Expert Content Business Operations in New York to lead operating structure and performance visibility for the Expert Content Library. You will partner with the Global Head of Content and coordinate with Content, Product, Engineering, Data, and Commercial teams to drive growth.

You translate strategy into plans, manage a regional team, own recurring reporting, support partner distribution, and guide AI-enabled workflows with strong analytics and communication skills.

Qualifications

• 7+ years of experience in business operations, product operations, program management, or content/platform operations.
• Background in financial services, financial information, or research and data products; understands institutional clients.
• Strong analytical skills with reporting, performance tracking, and data-driven decisions.
• Experience managing and developing teams across regions/time zones.
• Strong operating judgment coordinating cross-functional work with Product, Engineering, Data, Commercial, and leadership.
• Practical fluency with AI and LLM tools for client or internal workflows.
• Ability to support client demos and explain content, data, or research in practical settings.
• Excellent written and verbal communication across technical, commercial, leadership, partner, and client audiences.

Responsibilities

• Translate business priorities into operating plans, leadership updates, and execution tracking, creating clear structure across workstreams, decisions, and owners.
• Manage and develop library operations, reporting, execution, and cross-regional coverage.
• Coordinate across Content, Product, Engineering, Data, Commercial, and external partners to keep key initiatives moving.
• Represent the Global Head of Content in select meetings, capturing decisions, risks, and next steps.
• Strengthen operating processes, documentation, and backup coverage so the business runs consistently across regions.
• Own recurring performance reporting across production, readership, client engagement, and platform performance.
• Build business reviews that highlight performance trends, risks, and actions needed.
• Partner with Data, BI, Product, and Commercial teams to improve visibility into how clients use Expert Content.
• Turn data and stakeholder input into clear recommendations for product focus, partner priorities, readership growth, and operational improvement.
• Serve as the Content point of contact for third-party platform and distribution partners on Library-related matters.
• Support execution across distribution channels, including feeds, APIs, entitlements, delivery, and AI-enabled access.
• Work with Product, Engineering, and Data on partner requests, product gaps, and technical dependencies.
• Support select client-facing demos, showing how clients can use AI and LLM tools to access, synthesize, and apply Library insights.

Skills

Business operations

Program management

Content operations

Cross-functional collaboration

AI/LLM tools

Team leadership

Data analysis

Tools

Looker

Job description

GLG seeks a Senior Manager, Expert Content Business Operations in New York to lead operating structure and performance visibility for the Expert Content Library. You will partner with the Global Head of Content and coordinate with Content, Product, Engineering, Data, and Commercial teams to drive growth.

You translate strategy into plans, manage a regional team, own recurring reporting, support partner distribution, and guide AI-enabled workflows with strong analytics and communication skills.