Director, Commercial Operations

GLG; New York (NY); On-site; USD 121,500 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Flexible paid time off

401(k) and Roth 401(k) plans

Tuition reimbursement program

Paid parental leave

Free wellbeing support

Job summary

GLG is seeking a Director of Commercial Operations in New York. This senior role involves leading revenue operations, implementing strategic insights to enhance productivity, and driving sales methodologies across corporate divisions.

The ideal candidate will possess over 10 years of relevant experience, fluency in Salesforce, and exceptional ability to influence leadership decisions. GLG offers comprehensive benefits and flexible paid time off.

Qualifications

• 10+ years of experience in sales operations, revenue operations, or commercial operations.
• Deep fluency with CRM systems, preferably Salesforce.
• Experience in both sales and service/client success functions in professional services.

Responsibilities

• Transform raw commercial data into strategic intelligence for planning and revenue allocation.
• Lead rigorous pipeline reviews to ensure forecast accuracy.
• Partner with Sales leadership for effective business development support.

Skills

Sales operations expertise

Revenue operations experience

CRM systems proficiency

Analytical tools knowledge

Strategic partner influence

Tools

Salesforce

Analytical tools

Job description

Position Overview

The Director of Commercial Operations is a senior strategic role at the leadership table of GLG’s Professional Services & Corporate revenue engine, reporting to the Global Head of Commercial Operations. This is a high-impact individual contributor role: the successful candidate will bring deep, proven revenue operations expertise and will translate it into rigorous processes and strategic insights that directly improve the productivity and efficiency of our client‑facing professionals. They will drive the deployment of a world‑class sales methodology within our corporate business and deliver insights across the full client lifecycle, from initial sales engagement through ongoing service delivery. This includes designing and governing territories, forecasting and converting pipeline, equipping frontline sales and service teams, and defining operational rhythms that drive consistent revenue growth. They will collaborate with peers to shape the GLG way for commercial and service excellence, shaping how GLG operates commercially for years to come.

Key Responsibilities

• Strategic Insights: Transform raw commercial data into strategic intelligence from prospecting through service and renewal, surface trends, gaps, and growth signals for sales, service, and senior leadership, and build analytical frameworks for smarter resource allocation, account prioritization, and revenue and retention planning.
• Pipeline Review & Forecasting: Lead rigorous pipeline reviews that diagnose deal health, identify risk, and ensure forecast accuracy, and build a forecasting discipline that gives senior leadership confidence in revenue projections.
• Business Development Support: Partner with Sales leadership to shape top‑of‑funnel strategies and reporting that connects early‑stage activity to downstream revenue outcomes.
• Account Planning Support: Drive quarterly account planning as a strategic exercise, ensuring plans reflect real revenue ambition, are data‑driven, and create clear accountability for growth within each account.
• Territory Design & Management: Design and govern territory structures that maximize revenue coverage and growth potential, balance territories strategically, and continuously refine them based on market dynamics and performance data.

• Implement World‑class Sales Methodology: Deploy a world‑class sales methodology through a limited pilot to 2026 and identify requirements for global deployment in 2027 within the corporate segment.
• Transformation Initiatives: Spearhead one or more Centers of Excellence across the Commercial organization, establishing frameworks, standards, and best practices that define optimal commercial operations, and lead the adoption of AI‑powered tools and processes that measurably improve performance.
• Performance Management: Support the rhythm of the business during monthly and quarterly reviews with senior leadership, owning how revenue, pipeline, retention, and operational KPIs are tracked and interpreted.

Qualifications

• 10+ years of experience in sales operations, revenue operations, or commercial operations spanning the full client lifecycle with a track record of directly improving frontline productivity and driving revenue outcomes.
• Deep fluency with CRM systems (Salesforce strongly preferred) and analytical tools for pipeline reporting, forecasting models, and territory analytics, and the ability to translate data into executive‑ready insights.
• Exceptional ability to influence without authority, operating as a strategic partner to sales, service, finance, and senior leadership, and driving alignment across complex, matrixed organizations. Experience across both sales and service/client success functions in professional services, B2B, or knowledge‑intensive industries is strongly preferred.

Core Competencies

• Revenue Operations Expertise: Proven ability to architect and manage the full RevOps stack across the client lifecycle, implementing and embedding world‑class sales methodologies that improve frontline adoption and measurable revenue outcomes.
• Strategic Program Leadership: Experienced executing transformation programs with cross‑functional impact from scoping to delivery to sustained adoption.
• Influence & Executive Presence: Credible, trusted partner to sales leaders and senior stakeholders, thriving in highly matrixed organizations, building consensus, and delivering results without direct authority.
• Commercial Acumen: Deep understanding of B2B client lifecycle dynamics, renewal drivers, and how operational decisions translate to frontline productivity and top‑line growth.
• Adaptability & Judgment: Comfortable operating in ambiguity, prioritizing ruthlessly, and making sound decisions with incomplete information, and thriving when the path forward requires building, not just optimizing.
• Technology & Systems Fluency: Power user of Salesforce.

What We Offer

Benefits

• Comprehensive medical, dental, and vision coverage effective on your first day of employment.
• Flexible paid time off. No predetermined limits on vacation time, plus 10 company holidays.
• 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting).
• Tuition reimbursement program for eligible courses including language skills courses.
• Paid parental leave, adoption, and surrogacy reimbursement.
• Free wellbeing support with the Calm app, Maven, and EAP, and free long‑term therapy & counselling assistance through Pathways.
• Other work perks and benefits available based on final job location.

Compensation

GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation. The anticipated hiring base salary range for this role is: $121,500—$150,000 USD.

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform for trusted human expertise. We connect global decision‑makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions. At GLG, you are an extension of our clients' core teams, working at the intersection of industries and global markets, navigating high‑stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture nuanced perspectives that drive smarter, faster business outcomes. We are a global team of pragmatic problem‑solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.