Senior Manager, Executive Housekeeping — Luxury Ops Leader

MGM Resorts International; United States; On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Professional development opportunities

Free meals in Aria employee dining

Free parking on/off-shift

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

At Aria Las Vegas, MGM Resorts International seeks a Senior Manager Executive Housekeeper to lead a high-performing team and uphold luxury and service standards that define our resort. You will shape the guest experience and create WOW memories for guests and team members alike.

You will drive guest service initiatives, coach leaders, and lead major improvement efforts to elevate performance in a complex hospitality and gaming environment.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Two years of management experience in a hotel environment.
• Experience leading union teams and working in a collective bargaining environment preferred.
• Exceptional customer service and interpersonal skills; bilingual preferred.
• Ability to work varied shifts, including holidays and weekends.

Responsibilities

• Manage the department’s guest service standards and productivity.
• Coach leadership to optimize performance and develop department-wide solutions.
• Lead improvement initiatives to enhance employee and leader performance.
• Contribute to research, development and implementation of new products, services and processes.
• Lead leaders in maintaining policies and union-related procedures.

Skills

Bilingual

Customer service

Interpersonal skills

Education

Bachelor’s Degree

Job description

At Aria Las Vegas, MGM Resorts International seeks a Senior Manager Executive Housekeeper to lead a high-performing team and uphold luxury and service standards that define our resort. You will shape the guest experience and create WOW memories for guests and team members alike.

You will drive guest service initiatives, coach leaders, and lead major improvement efforts to elevate performance in a complex hospitality and gaming environment.