Senior Manager - Executive Housekeeper - Aria

MGM Resorts International; United States; On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Professional development opportunities

Free meals in Aria employee dining

Free parking on/off-shift

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Job summary

At Aria Las Vegas, MGM Resorts International seeks a Senior Manager Executive Housekeeper to lead a high-performing team and uphold luxury and service standards that define our resort. You will shape the guest experience and create WOW memories for guests and team members alike.

You will drive guest service initiatives, coach leaders, and lead major improvement efforts to elevate performance in a complex hospitality and gaming environment.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Two years of management experience in a hotel environment.
• Experience leading union teams and working in a collective bargaining environment preferred.
• Exceptional customer service and interpersonal skills; bilingual preferred.
• Ability to work varied shifts, including holidays and weekends.

Responsibilities

• Manage the department’s guest service standards and productivity.
• Coach leadership to optimize performance and develop department-wide solutions.
• Lead improvement initiatives to enhance employee and leader performance.
• Contribute to research, development and implementation of new products, services and processes.
• Lead leaders in maintaining policies and union-related procedures.

Skills

Bilingual

Customer service

Interpersonal skills

Education

Bachelor’s Degree

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

At Aria, every detail shapes the guest experience. As the Senior Manager Executive Housekeeper, you’ll lead a high-performing team dedicated to delivering the impeccable standards of luxury and service that define our resort. This is an opportunity to inspire excellence, elevate operations, and make a lasting impact by creating an environment where both guests and team members thrive. If you’re a strategic hospitality leader with a passion for people, operational excellence, and unforgettable experiences, we invite you to join the Aria team.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY

• Manage the department’s guest service standards, guest service initiatives, and productivity standards
• Coach the leadership team to optimize performance and develop department-wide solutions to improve the guest experience
• Lead significant improvement initiatives and processes to enhance performance for employees and leaders
• Provide input on the research, development, evaluation, and implementation of new products, services, standards, technology, and processes to maintain a competitive position and anticipate changing customer needs in a complex hospitality and gaming environment
• Lead experienced leaders in implementing and sustaining policies, operating procedures, directives, and the Collective Bargaining Agreement

THE IDEAL CANDIDATE

• Must be 21 years of age or older
• Bachelor’s Degree or equivalent experience
• Two (2) years of prior relevant experience in the direction and management of employees in a similar hotel environment
• Experience leading union team members and working within a collective bargaining environment preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, bilingual highly preferred
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Aria employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION

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