Hotel Operations Manager - Aria

MGM Resorts International; Las Vegas (NV); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health & Income Protection

Free meals in Aria employee dining

Free parking on and off-shift

Wellness incentive programs

Discounts at MGM properties

Job summary

MGM Resorts International, at Aria in Las Vegas, seeks a Hotel Operations Manager to lead daily hotel operations and front desk teams from arrival to departure.

You will partner with hotel leadership to guide the Front Desk, implement policies, and drive service excellence in a luxury setting.

Qualifications

• Two years of relevant hotel operations experience preferred.
• Exceptional customer service and interpersonal skills.
• Experience managing employees under a union or similar arrangement preferred.

Responsibilities

• Lead daily hotel operations and front desk functions.
• Collaborate with hotel leadership to implement policies and training.
• Coach and develop front desk staff to uphold service standards.
• Drive guest satisfaction and operational excellence across shifts.

Skills

Team leadership

Customer service

Front desk operations

Job description

Hotel Operations Manager - Aria### Hotel Operations Manager - AriaApply: Property - Aria: Full time: Posted Yesterday: 280519Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB**:At Aria, luxury meets personalized service, and as a Hotel Operations Manager, you’ll help lead the team that creates exceptional guest experiences from arrival to departure. In this role, you’ll partner with hotel leadership to guide and support the Front Desk team while driving operational excellence in one of the most sophisticated destinations on the Las Vegas Strip.From leading daily operations and coaching teams to enhancing service standards and achieving operational goals, you’ll play a key role in shaping the guest experience and creating a welcoming, seamless environment for every visitor. This is an exciting opportunity for a hospitality leader who thrives in a fast-paced luxury setting and enjoys motivating teams, solving challenges, and delivering memorable moments.If you are passionate about guest service, team development, and creating elevated experiences, we invite you to bring your leadership and energy to Ariawhere you will create **WOW** memories that guests will carry with them far beyond their stay with us!**THE DAY-TO-DAY:*** Work closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations provided by the Hotel Strategy CoE* Assist in leading front desk operations through implementation of policies, procedures, training programs, manuals, directives, work schedules, rules, and regulations* Provide leadership and direction to maintain and improve the guest experience within front desk operations in alignment with company service standards* Support employee engagement for the front desk operations team through coaching, training, recognition, and development* Participate in interviewing, candidate selection, training, supervision, coaching, and counseling of front desk operations staff to support efficient department operations**THE IDEAL CANDIDATE:*** Must be 21 years of age or older* Two (2) years of prior relevant experience in the direction and management of employees in a similar hotel environment preferred* Previous experience managing employees under a collective bargaining agreement and AAA or Forbes knowledge preferred* Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders**THE PERKS & BENEFITS:*** Health & Income Protection benefits (for eligible employees)* Professional and personal development opportunities through employee programs and network groups* Free meals in our Aria employee dining room* Free parking on and off-shift at all MGM Resorts properties* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts **VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532 Are you ready to **JOIN THE SHOW**? Apply today!### About UsAt MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]