Guest Services Representative - Aria

MGM Resorts International; Las Vegas (NV); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free meals in Aria dining room

Free parking on/off-shift

Health & income protection (for elig.)

Professional development opportunities

Wellness incentive programs

Discounts on hotel, F&B, retail, and

Job summary

MGM Resorts International in Las Vegas seeks a Front Desk Representative to create a warm, memorable first impression in a luxury resort environment. You will deliver personalized service while assisting guests with arrivals, departures, reservations, and special requests to ensure a seamless stay.

In a fast-paced, guest-focused setting, you’ll anticipate needs, build connections, and create WOW moments guests will remember long after their experience with us.

Qualifications

• 18+ years of age or older.
• High School Diploma or GED required.
• Experience in guest-facing service preferred.

Responsibilities

• Welcome guests with memorable service and resolve concerns per SH0W basics.
• Manage check-ins/outs, walk-ins, and arrivals to ensure a seamless stay.
• Offer room upgrades when possible and promote MGM Rewards enrollment.
• Collaborate with Housekeeping and other departments to meet guest expectations.
• Process payments and balance transactions per property procedures.

Skills

Customer service

Guest facing

Cash handling

Shift flexibility

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

Join the team as a Front Desk Representative, where you’ll create a warm and memorable first impression for guests in a luxury resort environment. In this role, you’ll deliver personalized service while assisting guests with arrivals, departures, reservations, and special requests to ensure a seamless stay.

Working in a fast-paced, guest-focused environment, you’ll anticipate needs, build meaningful connections, and create WOW moments guests will remember long after their experience with us!

THE STARTING PAY RATE:

$19.00 / Per Hour

THE DAY-TO-DAY:

• Welcome guests to the property by providing memorable service, anticipating guest needs, and resolving guest concerns in alignment with S.H.O.W. Service Basics
• Manage guest check-ins, check-outs, walk-ins, and early or late arrivals and departures in a seamless and professional manner
• Enhance the guest experience by offering room upgrades when available and promoting MGM Rewards enrollment and benefits
• Partner with Housekeeping and other departments to meet guest expectations and special requests
• Process payments, post charges and credits accurately, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property procedures

THE IDEAL CANDIDATE:

• Must be 18 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant Guest Facing Customer Service experience preferred
• Six (6) months of prior relevant cash handling experience preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Free meals in our Aria employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

Are you ready to JOIN THE SHOW?