Senior Manager, Enterprise Customer Success - Americas

Tata Communications; Matawan (NJ); On-site; USD 96,000 - 126,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401k Plan

Paid leave

Job summary

Tata Communications seeks a Senior Customer Success Manager in Matawan, New Jersey, to drive post-sales outcomes and protect revenue through renewals, adoption, and churn mitigation. This role partners with Sales, Solutions, and Program Management to align on customer strategy.

You will build executive relationships, understand financials, and manage contract terms to ensure agreed service levels and growth across key accounts.

Qualifications

• Bachelor’s degree or equivalent; MBA preferred.
• 7–12 years of enterprise sales or service management experience.
• Extensive experience in building executive relationships with key customer stakeholders.

Responsibilities

• Own the customer contract onboarding and align Sales, Solutions, PM and stakeholders.
• Define customer engagement and governance model with the customer.
• Drive service adoption by understanding usage and predicting capacity and trends.
• Ensure CSAT, NPS and Voice of Customer metrics are realized per onboarding.
• Define renewal and retention strategies for allocated accounts and execute them.
• Manage service credits, contract obligations, and dispute resolution.

Skills

Executive relationship building

Finance / P&L understanding

Contract terms familiarity

Education

Bachelor’s degree

MBA preferred

Job description

Tata Communications seeks a Senior Customer Success Manager in Matawan, New Jersey, to drive post-sales outcomes and protect revenue through renewals, adoption, and churn mitigation. This role partners with Sales, Solutions, and Program Management to align on customer strategy.

You will build executive relationships, understand financials, and manage contract terms to ensure agreed service levels and growth across key accounts.