Senior Enterprise CSM - Value Realization

Charter Communications

Hoboken (NJ)

Remote

USD 65,000 - 183,000

Full time

6 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Charter Communications in Hoboken seeks a Senior Customer Success Manager IV to own outcomes for a portfolio of enterprise clients, coordinating across Sales, Delivery, Operations, Consulting, and Support to drive retention and value realization.

You will lead quarterly business reviews, craft outcome-based success plans, manage renewal strategies, and identify expansion opportunities while mentoring teammates and scaling Customer Success across the organization.

Qualifications

Bachelor's degree in a related discipline required or equivalent.
8+ years in Customer Success, Client Services, Account Management, or Consulting.
Experience with enterprise customers in managed services, cloud, SaaS, or complex delivery.
Strong communication and stakeholder management; cross-functional collaboration in matrixed environments.

Responsibilities

Own accountability for customer outcomes and value realization across a portfolio of enterprise clients.
Lead lifecycle activities: onboarding, adoption, renewal, and expansion.
Coordinate across Sales, Delivery, Ops, Consulting, Support, and Engineering to ensure seamless execution.
Drive renewal strategy, identify expansion opportunities, and surface Customer Success Qualified Leads.
Lead QBRs and executive discussions on outcomes, value, and future opportunities.