Senior Manager, Customer Success — Enterprise Outcomes

Spectrum; Atlanta (GA); Remote; USD 150,000 - 210,000; Full time

Job summary

Spectrum, a leading communications provider, seeks a Senior Manager, Customer Success to guide a team delivering value for complex enterprise customers. You will align cross-functional delivery with customer outcomes, manage executive relationships, and drive retention and expansion across strategic accounts.

The role requires building scalable CS practices, collaboration with Sales, Delivery, and Support, and a focus on long-term relationship health across a diverse technology landscape.

Qualifications

• Bachelor’s degree in a related discipline and 8+ years of experience in customer success, account management, or a related field.
• Proven ability to lead, coach, and develop customer-facing teams.
• Strong executive communication and relationship-building skills.

Responsibilities

• Lead and develop a team of customer success professionals responsible for strategic and complex enterprise relationships.
• Drive value realization, retention, and renewal across the portfolio.
• Partner with Sales, Delivery, and Engineering to ensure outcomes align with customer objectives.
• Serve as a senior escalation point for high-impact customer situations.

Skills

Leadership

Executive communication

Stakeholder management

Customer success

Cross-functional collaboration

Education

Bachelor’s degree in related field

Job description

Spectrum, a leading communications provider, seeks a Senior Manager, Customer Success to guide a team delivering value for complex enterprise customers. You will align cross-functional delivery with customer outcomes, manage executive relationships, and drive retention and expansion across strategic accounts.

The role requires building scalable CS practices, collaboration with Sales, Delivery, and Support, and a focus on long-term relationship health across a diverse technology landscape.