Senior Manager, Engineering - Onboarding

Ladders; United States; Remote; USD 218,000 - 264,000; Full time

Benefits offered by this job

Remote work flexibility

Inclusive culture

Growth opportunities

Cross-functional collaboration

Job summary

Ladders is seeking a Senior Manager, Engineering - Onboarding to lead a team focused on building scalable onboarding capabilities that support customer lifecycle management, automation, and operational efficiency.

The Senior Manager will partner with product, compliance, and other cross-functional stakeholders to shape a unified platform experience for business and consumer customers, mentoring engineers and guiding architectural direction in a fast-moving environment.

Qualifications

• 10+ years of software engineering experience, including 3+ years in management.
• Bachelor’s degree in Computer Science or related field, or equivalent experience
• Strong background in designing scalable distributed systems and APIs
• Proven ability to mentor and coach senior engineers
• Experience making architectural decisions for secure, reliable systems
• Strong leadership and cross‑functional collaboration skills

Responsibilities

• Lead the engineering team responsible for the company’s customer onboarding and lifecycle management platform
• Build scalable onboarding automation for business and consumer customers
• Design a unified platform for managing customer relationship changes
• Guide development of partner-facing SDKs and APIs for seamless onboarding
• Create product-specific onboarding capabilities for compliance and eligibility
• Develop internal tools to support customer reviews and risk management
• Drive architectural decisions and foster a high-performing engineering team

Skills

Distributed systems

APIs design

Mentoring seniors

Leadership

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related field

Job description

For our client, we are seeking a Senior Manager, Engineering - Onboarding to join the team of a leader in the Technical Services space.

This role will lead a team focused on building and scaling onboarding capabilities that support customer lifecycle management, automation, and operational efficiency. The Senior Manager will partner closely with product, compliance, and other cross-functional stakeholders to shape a unified platform experience for business and consumer customers. This is a high-impact opportunity to drive architectural direction, improve internal tooling, and strengthen the systems that support secure and reliable customer onboarding.

The ideal candidate will bring deep engineering leadership experience, a strong background in distributed systems and APIs, and a track record of mentoring senior engineers. Success in this role will require balancing technical strategy with execution excellence while helping the team deliver scalable solutions in a fast-moving environment.

Location: Remote

Compensation: $217,500 – $264,167 annually

Responsibilities

• Lead the engineering team responsible for the company’s customer onboarding and lifecycle management platform
• Build scalable onboarding automation for business and consumer customers
• Design a unified platform for managing customer relationship changes
• Guide development of partner-facing SDKs and APIs for seamless onboarding
• Create product-specific onboarding capabilities for compliance and eligibility
• Develop internal tools to support customer reviews and risk management
• Drive architectural decisions and foster a high-performing engineering team

Qualifications

• 10+ years of software engineering experience, including 3+ years in management
• Bachelor’s degree in Computer Science or related field, or equivalent experience
• Strong background in designing scalable distributed systems and APIs
• Proven ability to mentor and coach senior engineers
• Experience making architectural decisions for secure, reliable systems
• Strong leadership and cross‑functional collaboration skills

Benefits

• Remote work flexibility
• Inclusive company culture focused on transparency
• Opportunities for professional growth and development
• Collaborative environment with cross‑functional teams

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.