Senior Manager, Energy Pro Services — Hybrid & Travel

TE Connectivity Ltd.; Raleigh (NC); Híbrido; USD 158.000 - 197.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Descripción de la vacante

TE Connectivity Energy Business Unit seeks a Senior Manager, Professional Services, to drive strategy and execution across Field Application Engineering, Technical Services, Project Management, and Training. You will lead a high-growth team, align with Energy Americas leadership, and ensure safe, profitable service delivery.

The role emphasizes governance, KPI-driven performance, talent development, and cross-functional collaboration with Sales, Product, Engineering, and Operations to achieve

Formación

• Bachelor's degree in engineering, business, operations, or a related field; MBA preferred.
• 7+ years of progressive experience in professional services or EPC environments with leadership of complex engagements.
• Proven people-management and leadership with strong communication and collaboration skills.

Responsabilidades

• Lead and develop Professional Services including FAE, Technical Services, PM, and Training & Competency Development.
• Develop and execute the Professional Services strategy, operating model, and roadmap to support a high-growth environment while driving customer satisfaction and profitability.
• Establish KPIs, scorecards, dashboards, governance for accountability, visibility, and resource optimization.
• Strengthen organizational capabilities through workforce planning, talent development, succession planning, and continuous learning.
• Lead the successful delivery of customer projects and service engagements with standardized processes and governance for on-time execution.
• Drive continuous improvement to enhance efficiency, streamline processes, and leverage digital tools.
• Partner with Sales, Product Management, Engineering, Operations, Customer Care, Supply Chain, and Field Service to align priorities and outcomes.
• Ensure all service activities comply with safety, quality, regulatory, contractual, and company requirements.
• Serve as executive sponsor for strategic customer engagements, with leadership in communication and issue resolution.
• Maintain portfolio-level oversight of demand, capacity, scope, schedule, risk, quality, cost, and profitability.
• Act as a key member of the Energy Americas Leadership Team to guide initiatives and growth.

Educación

Bachelor's degree in engineering, business, operations, or related field

Descripción del empleo

TE Connectivity Energy Business Unit seeks a Senior Manager, Professional Services, to drive strategy and execution across Field Application Engineering, Technical Services, Project Management, and Training. You will lead a high-growth team, align with Energy Americas leadership, and ensure safe, profitable service delivery.

The role emphasizes governance, KPI-driven performance, talent development, and cross-functional collaboration with Sales, Product, Engineering, and Operations to achieve