Senior Manager, Professional Services – Energy Delivery

TE Connectivity Ltd.; Raleigh (NC); On-site; USD 158,000 - 197,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Disability insurance

Employee stock purchase plan

Job summary

TE Connectivity’s Energy unit seeks a Senior Manager, Professional Services to lead Field Application Engineering, Technical Services, Project Management, and Training & Competency Development across Energy Americas. You will shape strategy, governance, and execution to deliver safe, predictable, and profitable service outcomes.

With 7+ years in professional services and leadership, you will drive KPIs, workforce planning, and high-growth operational excellence while collaborating with Sales,

Qualifications

• 7+ years of progressive experience in professional services, engineering, project delivery, application engineering, field services, or EPC environments, including leadership of complex customer engagements and multidisciplinary teams.
• People-management experience with demonstrated success in leadership, team building, coaching, and employee development.
• Excellent communication and collaboration skills, with the ability to translate complex content into clear decisions and rapid customer-focused resolution.
• Strong business and financial acumen, including experience with budgeting, forecasting, resource utilization, cost control, margin performance, KPI analysis, and data-driven decision-making.
• Highly motivated, results-driven, and able to lead effectively in a high-growth environment.

Responsibilities

• Lead and develop the Professional Services organization, including Field Application Engineering, Technical Services, Project Management, and Training & Competency Development, ensuring alignment with Energy Americas' strategic growth objectives.
• Develop and execute the Professional Services strategy, operating model, and organizational roadmap to support a high-growth environment while driving customer satisfaction, operational excellence, and scalable business performance.
• Establish and manage key performance indicators (KPIs), scorecards, dashboards, and governance processes that promote accountability, visibility, resource optimization, and achievement of business objectives.
• Strengthen organizational capabilities through workforce planning, talent development, succession planning, and continuous learning initiatives to ensure the team has the skills, capacity, and leadership needed to support future growth.
• Lead the successful delivery of customer projects and service engagements by implementing standardized processes, project governance, documentation standards, and performance management practices that ensure quality, accountability, and on-time execution.
• Drive continuous improvement across the Professional Services organization by identifying opportunities to enhance efficiency, streamline processes, reduce cycle times, leverage digital technologies, and improve overall productivity.
• Partner closely with Sales, Product Management, Engineering, Operations, Customer Care, Supply Chain, and Field Service teams to align priorities, improve customer outcomes, and support strategic growth initiatives.
• Ensure all service activities are conducted in compliance with applicable safety, quality, regulatory, contractual, and company requirements.
• Serve as the executive sponsor for strategic customer engagements, providing leadership in communication, escalation management, issue resolution, and service recovery.
• Maintain portfolio-level oversight of demand, capacity, scope, schedule, risk, quality, cost, and profitability, taking corrective action and escalating issues as necessary to mitigate performance risks.
• Act as a key member of the Energy Americas Leadership Team, providing strategic guidance and leadership on initiatives that enhance business performance, customer engagement, operational efficiency, and long-term organizational growth.

Skills

People management

Communication

Financial acumen

Leadership

Collaboration

Education

Bachelor's degree in engineering, business, operations, or a related field

MBA preferred

Job description

TE Connectivity’s Energy unit seeks a Senior Manager, Professional Services to lead Field Application Engineering, Technical Services, Project Management, and Training & Competency Development across Energy Americas. You will shape strategy, governance, and execution to deliver safe, predictable, and profitable service outcomes.

With 7+ years in professional services and leadership, you will drive KPIs, workforce planning, and high-growth operational excellence while collaborating with Sales,