SR. MGR PROFESSIONAL SERVICES

TE Connectivity; Raleigh (NC); Hybrid; USD 158,000 - 197,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Job summary

TE Connectivity Energy Business Unit seeks a Senior Manager, Professional Services, to drive strategy and execution across Field Application Engineering, Technical Services, Project Management, and Training. You will lead a high-growth team, align with Energy Americas leadership, and ensure safe, profitable service delivery.

The role emphasizes governance, KPI-driven performance, talent development, and cross-functional collaboration with Sales, Product, Engineering, and Operations to achieve

Qualifications

• Bachelor's degree in engineering, business, operations, or a related field; MBA preferred.
• 7+ years of progressive experience in professional services or EPC environments with leadership of complex engagements.
• Proven people-management and leadership with strong communication and collaboration skills.

Responsibilities

• Lead and develop Professional Services including FAE, Technical Services, PM, and Training & Competency Development.
• Develop and execute the Professional Services strategy, operating model, and roadmap to support a high-growth environment while driving customer satisfaction and profitability.
• Establish KPIs, scorecards, dashboards, governance for accountability, visibility, and resource optimization.
• Strengthen organizational capabilities through workforce planning, talent development, succession planning, and continuous learning.
• Lead the successful delivery of customer projects and service engagements with standardized processes and governance for on-time execution.
• Drive continuous improvement to enhance efficiency, streamline processes, and leverage digital tools.
• Partner with Sales, Product Management, Engineering, Operations, Customer Care, Supply Chain, and Field Service to align priorities and outcomes.
• Ensure all service activities comply with safety, quality, regulatory, contractual, and company requirements.
• Serve as executive sponsor for strategic customer engagements, with leadership in communication and issue resolution.
• Maintain portfolio-level oversight of demand, capacity, scope, schedule, risk, quality, cost, and profitability.
• Act as a key member of the Energy Americas Leadership Team to guide initiatives and growth.

Education

Bachelor's degree in engineering, business, operations, or related field

Job description

Job Title: SR. MGR PROFESSIONAL SERVICES

Job Posting Title: SR. MGR PROFESSIONAL SERVICES
Job ID:161410
Job Code: 30005539
Business Unit: TE ENERGY (10000200)
Building: Sales (901)
Band/Level: 4
Hiring Manager: Jennifer Kelly
Recruiter: Ray Lohner
Relocation: Yes - Domestic
Travel: 25% to 50%
Employee Referral Amount: $1,500.00
Education Experience: Bachelors Degree (High School +4 years)
Employment Experience: 7-10 years

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

The TE Connectivity Energy Business Unit is seeking a Senior Manager, Professional Services, reporting to the Energy Americas VP & GM and serving as a member of the Americas Leadership Team. This leader will drive the strategy, operating model, talent, and performance of the Professional Services organization, including Field Application Engineering, Technical Services, Project Management, and Training & Competency Development. The role will strengthen customer outcomes through safe, predictable, and profitable service delivery, operational excellence, scalable execution, and long-term growth across Energy Americas.

Key Responsibilities

• Lead and develop the Professional Services organization, including Field Application Engineering, Technical Services, Project Management, and Training & Competency Development, ensuring alignment with Energy Americas' strategic growth objectives.
• Develop and execute the Professional Services strategy, operating model, and organizational roadmap to support a high-growth environment while driving customer satisfaction, operational excellence, and scalable business performance.
• Establish and manage key performance indicators (KPIs), scorecards, dashboards, and governance processes that promote accountability, visibility, resource optimization, and achievement of business objectives.
• Strengthen organizational capabilities through workforce planning, talent development, succession planning, and continuous learning initiatives to ensure the team has the skills, capacity, and leadership needed to support future growth.
• Lead the successful delivery of customer projects and service engagements by implementing standardized processes, project governance, documentation standards, and performance management practices that ensure quality, accountability, and on-time execution.
• Drive continuous improvement across the Professional Services organization by identifying opportunities to enhance efficiency, streamline processes, reduce cycle times, leverage digital technologies, and improve overall productivity.
• Partner closely with Sales, Product Management, Engineering, Operations, Customer Care, Supply Chain, and Field Service teams to align priorities, improve customer outcomes, and support strategic growth initiatives.
• Ensure all service activities are conducted in compliance with applicable safety, quality, regulatory, contractual, and company requirements.
• Serve as the executive sponsor for strategic customer engagements, providing leadership in communication, escalation management, issue resolution, and service recovery.
• Maintain portfolio-level oversight of demand, capacity, scope, schedule, risk, quality, cost, and profitability, taking corrective action and escalating issues as necessary to mitigate performance risks.
• Act as a key member of the Energy Americas Leadership Team, providing strategic guidance and leadership on initiatives that enhance business performance, customer engagement, operational efficiency, and long-term organizational growth.

Required Experience and Skills

• Bachelor's degree in engineering, business, operations, or a related field; MBA preferred.

• 7+ years of progressive experience in professional services, engineering, project delivery, application engineering, field services, or EPC environments, including leadership of complex customer engagements and multidisciplinary teams.

• People-management experience with demonstrated success in leadership, team building, coaching, and employee development.

• Excellent communication and collaboration skills, with the ability to translate complex content into clear decisions and rapid customer-focused resolution.

• Strong business and financial acumen, including experience with budgeting, forecasting, resource utilization, cost control, margin performance, KPI analysis, and data-driven decision-making.

• Highly motivated, results-driven, and able to lead effectively in a high-growth environment.

Preferred Experience

• Experience in utility, renewable energy, or industrial markets.

• Experience building scalable service organizations, operating models, governance, and performance systems.

• Experience with contract management, risk management, change control, and customer escalation processes.

• Experience applying Lean, continuous-improvement, and digital tools to improve service delivery and productivity.

• Project-management certification or equivalent project-governance experience is a plus.

Work Requirements

• Ability to travel as required to customer, project, and TE locations across the Americas.

• Ability to work effectively across time zones and in office, remote, field, and customer-site environments, as business needs require.

COMPENSATION

• Competitive base salary commensurate with experience: $157,800 - $197,300 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Job Locations:

Job Country: United States

Travel Required: 25% to 50%

Requisition ID: 161410

Workplace Type: Hybrid

External Careers Page: Project Management