Senior Manager, Employee Relations and Experience

DocGo Inc.; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior Manager, Employee Relations & Experience, where you will lead initiatives to enhance workplace culture and employee satisfaction. This role involves managing employee relations, resolving conflicts, and ensuring compliance with labor laws. You will partner with various departments to implement strategies that foster a positive work environment. With a commitment to innovation and care, this position offers a unique opportunity to influence organizational change and drive employee engagement. If you are passionate about creating equitable workplaces, this role is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401k Plan

Annual Bonus Potential

Qualifications

• 6+ years of HR experience focused on Employee Relations.
• Strong understanding of labor laws and HR disciplines.

Responsibilities

• Oversee employee relations matters and resolve workplace conflicts.
• Collaborate with leadership to promote a fair workplace culture.

Skills

Employee Relations

Human Resources

Communication Skills

Analytical Skills

Conflict Resolution

Organizational Skills

Education

BA/BS degree in related field

Master's Degree

PHR/SHRM-CP Certification

Tools

Microsoft Office Suite

Workday

Job description

Title: Senior Manager, Employee Relations & Experience
Location: DocGo HQ, 685 3rd Avenue 9 th Floor , New York, NY 10017
Travel: The position will require 25% domestic travel
Employment Type: Full time

Salary Range: $90,000 – $110,000 , 20% annual bonus potential
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Position Summary:

The Senior Manager, Employee Relations & Experience position is responsible for overseeing and managing all employee relations matters across the organization. This role ensures a positive and productive work environment by addressing and resolving workplace conflicts, handling employee grievances, and ensuring that the company complies with labor laws and internal policies. The Senior Employee Relations & Experience Manager will work closely with People Department leadership to create and implement strategies that promote a fair and equitable workplace culture.

Furthering the People department’s mission of enabling strategy, shaping behaviors and driving results, the Senior Manager, Employee Relations & Experience solves organizational challenges through people-related solutions. The position formulates partnerships across the People function to deliver value-added service to management and associates that reflects the business objective s of the organization.

Duties and Responsibilities:

Partner with the Director, People Partners and Employee Relations to further refine the strategic and tactical components of the assigned People Operations division

Collaborate with Operations Leaders, becoming a go-to resource for employee relations matters, performance improvement, complex employee scenarios, terminations and/or employee actions, and other related matters, while maintaining a fair and consistent approach

Work with People Operations team to identify and handle employee relations issues and grievances quickly and sensitively, while exercising solid judgment and discretion, ensuring a collaborative approach with matrixed stakeholders as needed

Work on and lead employee relations projects, implementations, and initiatives, such as procedure updates and new processes

Manage investigations related to complex employee relations issues, providing guidance to the People Team, Operations management, and employees

Collect, document, and analyze evidence in order to deliver debriefs to stakeholders

Support the development, implementation, and delivery of training programs on employee relations topics, fostering a proactive approach to procedure applications and change management

Collaborate with the People Team to address emerging trends and proactively identify areas for improvement in employee relations processes and implement best practices

Partner with legal counsel to ensure that employee relations practices align with applicable laws and regulations

Analyze employee relations data to identify trends and recommend strategic interventions to improve the overall work environment

Support the output of talent calibrations, engagement surveys, exit surveys and performance appraisals and any appropriate actions

Manage the administration of employee safety, welfare, wellness & health initiatives, regulatory training, employee services and employee assistance programs

Stay updated on labor laws, regulations, and industry trends for policy enhancements

Identify , manage, and monitor risks, proposing improvements and mitigation strategies

Collaborate with Legal and People Team to implement Employee Relations policies and procedures

Administer approved company-wide employee relations policies and practices

Perform all other duties as assigned

Required Education & Experience:

A minimum of 6+ years of Human Resources experience, with an emphasis on Employee Relations

Minimum education level of: BA/BS degree (4 year) in related field, Master's Degree preferred

PHR/SHRM-CP or related HR Certification strongly preferred

Proficient in Microsoft Office Suite

Experience with Workday is highly desired

Previous supervisory experience managing at least 2-3 direct reports

Qualifications:

Must be willing to travel as per the needs of the business

Strong knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and labor relations, diversity, performance management, and federal and state respective employment laws

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

High standards of ethics and confidentiality

Possess exceptional organizational skills, prioritize, maintain attention to detail, and manage multiple projects

Exhibit the ability to lead change, use data for informed actions, and conduct thorough investigations

Strategic thinker with experience in execution of complex, cross-functional projects, and programs

Able to influence at all levels through clear, informed, and logical business justification and discussions supported by qualitative and quantitative data insights

Ability to comprehend , interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies

Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skill

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.