Senior Manager, Donor Data & Advancement Systems

Public-Media-Group-of-Southern-Californi; Burbank (CA); Hybrid; USD 85,000 - 95,000; Full time

Job summary

PBS SoCal in Burbank, CA is seeking a Senior Manager, Advancement Systems & Services to lead donor data, fundraising systems, analytics, and reporting. You will supervise the Gifts and Records Manager and partner with cross-functional teams to drive data-driven fundraising across the organization.

The role emphasizes data standards, system enhancements, and delivering actionable insights to improve fundraising performance, donor experience, and operational excellence in a hybrid work setting.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of five years of progressively responsible experience in advancement services, donor services, fundraising operations, donor database management, and/or data management and analytics, preferably within a complex nonprofit organization.
• Minimum of five years of experience working with donor database or CRM systems; Raiser's Edge NXT experience strongly preferred.
• Experience developing reports, dashboards, analytics, and data solutions that support fundraising strategy, decision-making, and operational effectiveness.
• Experience managing staff, projects, operational functions, or cross-functional initiatives preferred.

Responsibilities

• Serve as Advancement's lead subject matter expert for donor data, fundraising systems, and related technologies, providing guidance and support for effective system utilization and day-to-day fundraising operations.
• Partner with the Senior Director, Advancement Services to develop and implement donor data standards, business rules, policies, processes, and reporting that support fundraising goals and data integrity.
• Oversee the accuracy, consistency, integrity, and effective use of Advancement data and systems.
• Identify opportunities to improve workflows, system utilization, automation, and operational efficiency.
• Develop, implement, and maintain data standards, business rules, system procedures, and documentation that promote data integrity, consistency, usability, and effective system administration.

Skills

Data analysis

Donor data management

CRM systems

Project management

Communication

Education

Bachelor's degree or equivalent

Tools

Raiser’s Edge NXT

Financial Edge

ResearchPoint

iWave

Power BI

Tableau

Job description

PBS SoCal in Burbank, CA is seeking a Senior Manager, Advancement Systems & Services to lead donor data, fundraising systems, analytics, and reporting. You will supervise the Gifts and Records Manager and partner with cross-functional teams to drive data-driven fundraising across the organization.

The role emphasizes data standards, system enhancements, and delivering actionable insights to improve fundraising performance, donor experience, and operational excellence in a hybrid work setting.