Senior Manager, Discovery Operations

EvenUp; United States; Hybrid; USD 199,000 - 270,000; Full time

Benefits offered by this job

Choice of medical, dental, and vision

Life, accident, or critical illness保险

Flexible paid time off

Hubs in San Francisco and Toronto

Job summary

EvenUp in the United States is seeking a Senior Manager, Discovery Operations to build and run a high-quality, AI-assisted discovery service for personal injury litigation firms. You will define the legal quality bar, design workflows, staffing, and metrics, while coordinating with product, engineering, and data science to scale the service and meet client needs. Hybrid role reporting to the VP of Operations.

Qualifications

• J.D. and active bar license in good standing in at least one U.S. state.
• 7+ years of personal injury litigation experience with substantial discovery work.
• Experience managing people and teams in a legal or legal-services setting.
• Comfort operating with metrics and SLAs and thinking in terms of turnaround time, quality, and throughput.
• Fluency with legal tech/AI-assisted drafting tools and clear guidance for non-lawyers.

Responsibilities

• Own the legal quality bar and set/defend the standards for output across PI jurisdictions.
• Define and maintain quality standards, templates, and playbooks; review output for high-risk cases.
• Collaborate with Product, Engineering, and Data Science to integrate expertise into the AI-assisted workflow.
• Stay current on discovery law changes and update guidance and SLAs accordingly.
• Design end-to-end delivery workflow and staffing model; build a scalable operation.
• Own metrics, report to leadership, and drive process improvements as volume scales.

Skills

Leadership

Operational design

Metrics & SLAs

Stakeholder management

Team development

AI/Legal tech fluency

Education

J.D. (law degree)

Tools

AI drafting tools

Job description

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

EvenUp’s Discovery Operations is a fully managed, AI-powered discovery service for personal injury litigation firms. Firms hand us their written discovery from interrogatories, requests for production, requests for admission, objections, medical chronologies, to case-analysis reporting, and we return a firm-ready, expert-reviewed work product on a guaranteed turnaround. Discovery combines EvenUp's AI infrastructure with an in-house team of legal and operational experts to take an entire, high-friction workflow off a firm's plate.

We're hiring a Senior Manager, Discovery Operations to build and run the team that delivers this service. This is a hybrid role: part subject-matter expert who sets and defends the legal quality bar for everything that goes out the door, and part operator who designs the workflows, staffing model, and metrics that let the team scale without breaking. You'll report to the VP, Operations, and be the single owner accountable for Discovery delivery quality, turnaround times, and team health.

You should take this role if you've practiced personal injury litigation with real Discovery chops, and you're equally energized by building the operating system around a service team as you are by drafting a sharp objection.

What You'll Do

Own the legal quality bar (Subject Matter Expert)

• Serve as the in-house expert on discovery practice across PI jurisdictions: interrogatories, RFPs, RFAs, objections, meet-and-confer standards, and motions to compel.
• Define and maintain the quality standards, templates, and playbooks the team drafts against, and personally review or spot-check output on complex or high-risk cases.
• Partner with Product, Engineering, and Data Science to translate discovery expertise into the systems that power the AI-assisted workflow. You'll be shaping what the model drafts, what a reviewer checks, and where human judgment has to sit.
• Stay current on statutory and common-law changes affecting discovery nationwide, and update team guidance and client-facing SLAs accordingly.
• Act as an escalation point for legally sensitive judgment calls. This includes jurisdiction-specific objection strategy, privilege issues, or edge cases the playbook doesn't cover.

Build and run the operation

• Design the end-to-end delivery workflow: intake, drafting, QA/review, client sign-off, and service against turnaround guarantees (e.g., 20-25 day discovery cycles).
• Build the staffing model for the delivery team — whether that means directly managing attorneys, paralegals, and reviewers, or standing up team leads/pods who manage day-to-day work while you set direction and hold the bar.
• Own the metrics that matter, eg turnaround time, quality/error rate, client satisfaction, and throughput per FTE. You'll also be reporting these to leadership.
• Identify and implement process improvements as volume scales, including where automation should take on more of the work and where human review should stay firmly in the loop.
• Hire, coach, and develop the team; set a bar for both legal rigor and operational discipline.
• Be the primary point of contact between the Discovery team and firm leadership/clients when escalations, edge cases, or account-level issues arise.

What We're Looking For

• J.D. and active bar license in good standing in at least one U.S. state.
• 7+ years of personal injury litigation experience, with substantial hands-on discovery work (drafting and defending written discovery, objections, motion practice around discovery disputes).
• Prior experience managing people and/or leading a team or function. Whether as a direct manager, a practice group lead, or an operations lead in a legal or legal-services setting.
• Comfort operating with metrics and SLAs. You think in terms of turnaround time, quality rate, and throughput, not just case-by-case judgment calls.
• Working fluency with legal tech/AI-assisted drafting tools, and a clear point of view on where AI output needs human judgment layered on top.
• Ability to translate legal nuance into clear, buildable guidance for non-lawyers (engineers, product managers, ops staff).
• Genuine comfort with ambiguity. This is a new function inside a fast-growing company, and the playbook is only partly written.

Benefits & Perks

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Notice to Candidates

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you're interested in a role, please submit your application directly through our careers page.

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation Range: $199K - $270K