Product Analyst

SupportFinity™; San Francisco (CA); On-site; USD 138,662 - 187,602; Full time

Benefits offered by this job

Medical, dental, and vision insurance plans

Flexible paid time off

401(k) for US employees

Paid parental leave

Home office stipend

Job summary

SupportFinity™ is seeking a highly driven Product Analyst to join our team in San Francisco, California. The successful candidate will implement AI tools and streamline workflows to enhance product development. Ideal candidates thrive in fast-paced environments and are detail-oriented.

Your impactful role includes driving operational excellence, managing strategic projects, and improving cross-team communication for better product quality. We offer a competitive salary and excellent benefits for qualified individuals.

Qualifications

• 5+ years of work experience in SaaS, Tech, or Analytics.
• Proven experience in building low-code/no-code AI solutions.
• Expertise in data analysis using SQL or BI tools.

Responsibilities

• Implement new AI tools to track themes and pain points.
• Own operational cadence of the EPD organization.
• Take ownership of strategic internal and external projects.

Skills

Experience in fast-paced environment

AI Tooling & Automation

Data Fluency with SQL or BI tools

Cross-Functional Leadership

Process Engineering

User-Centric Focus

Job description

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

We’re looking for a highly driven Product Analyst to scale our Product, Design, and Engineering (EPD) teams. You’ll be the force behind the systems, tools, and processes that make it easier for teams to move faster, make smarter decisions, and stay closer to users. From handling special projects across our Product organization to supercharging user research to making product data and insights more actionable, you’ll improve product development across teams. This is a high-impact role for someone who’s technically sharp, operationally scrappy, and looking to grow their career in the direction of product management.

This is an ideal role for someone who is exceptionally detail-oriented, thrives in a fast-paced environment, and loves building scalable processes from the ground up. You will tackle immediate operational needs while laying the groundwork to delegate and scale these systems in the future.

What You’ll Do

• Build Internal Tooling: Implement new AI tools (low and no-code) to mine a rich and ever-growing repository of data to expose and track key themes, pain points, and feature requests for the product development organization.
• Drive Program Management & Improvements: Own the operational cadence of the EPD organization. You will continuously look for ways to streamline workflows, improve cross-team communication, and eliminate operational friction.
• Drive Strategic Special Projects: Take hands‑on ownership of critical internal and external projects, including supporting the operational rollouts of new lines of business.
• Support Strategic Planning: Assist in structuring and executing our Quarterly EPD Planning cycles, building out a more mature planning process as the team scales.

How Success Is Measured

• AI-driven internal tools are successfully deployed and adopted by the EPD team, leading to a quantifiable reduction in manual data mining and faster identification of core product themes.
• EPD programs (meetings, planning cycles) run flawlessly, resulting in high team alignment and engagement.
• Customer-facing programs, like beta testing and incident management, are clear, repeatable, and well-documented, driving exceptional product quality and scalability.
• You consistently deliver tight, well-reasoned recommendations for strategic questions, expertly balancing analytical rigor with the voice of the customer.

What We’re Looking For

• Experience: 5+ years of work experience in a fast-paced environment (SaaS, Tech, or Analytics).
• AI Tooling & Automation: Proven experience in building and deploying low-code/no-code AI solutions (e.g., OpenAI APIs, custom GPTs, Zapier) to automate workflows and synthesize complex data.
• Data Fluency: Expertise in data analysis and manipulation using SQL or BI tools.
• Cross-Functional Leadership: A track record of successfully partnering with Product, Engineering, and Design teams to drive alignment and execute complex programs.
• Scrappy & Adaptable: You are comfortable rolling up your sleeves to handle day-to-day operations (like managing meeting agendas or onboarding docs) while keeping an eye on long-term scalability and delegation.
• Process Engineering: You excel at taking messy, undefined processes (like incident management or beta testing) and building clean, scalable workflows around them.
• User-Centric Focus: You understand the importance of user feedback and are passionate about building the operational pipes that connect user research to product execution.

Nice to Have

• Prior experience working in Analytics roles.
• Professional background or experience in legal domains.

Notice to Candidates

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no‑[e-mail] or no‑[e-mail] email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [e-mail]. Examples of fraudulent domains include "careers-evenuplaw.com" and "careers-evenuplaws.com".

Benefits & Perks

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet‑up program
• Hubs in San Francisco and Toronto

Compensation Range: $138,662 - $187,602

About the company

EvenUp. Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.