Product Operations Associate

SupportFinity™; United States; Hybrid; USD 100,000 - 187,602; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible paid time off

401(k) for US-based employees

Paid parental leave

Job summary

SupportFinity™ is looking for a Product Operations Associate to join their innovative team in the United States. This pivotal role will enhance AI-driven features, collaborating with Product Management, Engineering, and Data Science teams to ensure outputs are reliable and clear.

The ideal candidate will possess over 4 years of relevant experience, exceptional analytical skills, and the ability to thrive in fast-paced environments. The position offers a competitive salary, flexible time off, and comprehensive benefits.

Apply now to help drive impactful changes in the justice technology sector!

Qualifications

• 4+ years of experience in Product Operations or related role.
• Strong analytical and systems-thinking skills.
• Exceptional attention to detail and sound judgment.
• Clear, concise communication skills.
• Ability to work in ambiguous, fast-moving environments.

Responsibilities

• Collaborate with teams to support AI-driven feature development.
• Design and refine AI prompts and workflows.
• Evaluate AI outputs for accuracy and clarity.
• Create documentation to support execution.
• Identify operational risks and resolve issues.

Skills

Analytical skills

Systems-thinking

Attention to detail

Verbal communication

Written communication

Job description

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve.

We are one of the fastest‑growing vertical SaaS companies in history, backed by top VCs including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact.

Position: Product Operations Associate

This role sits at the intersection of Product Management, Engineering, Data Science, and Operations, ensuring that AI‑driven features are accurate, understandable, and reliable for customers.

Responsibilities

• Partner closely with Product Managers, Engineers, and Data Science teams to support the development and launch of AI‑powered features.
• Design, test, and refine the logic, prompts, and workflows that drive AI‑generated insights.
• Evaluate AI outputs for accuracy, clarity, and consistency; identify gaps and recommend improvements.
• Help define clear inputs, outputs, and dependencies across AI‑driven workflows.
• Create and maintain documentation, playbooks, and internal guidance to support consistent execution.
• Identify operational risks, quality issues, or ambiguity early and work cross‑functionally to resolve them.
• Act as a cross‑functional connector, translating between technical, legal, and operational perspectives.
• Support client‑facing teams by enabling scalable customization and troubleshooting complex issues when needed.

Success Metrics

• AI‑powered features get more accurate and powerful, thanks to your direct contributions to prompts and configuration.
• Internal teams trust how AI systems behave and how outputs are explained.
• Reduced escalations related to unclear logic, ownership, or quality issues.
• Strong partnerships with Product, Engineering, and Data teams.

Qualifications

• 4+ years of experience in Product Operations, Business Operations, Legal Operations, Program Management, or a related role.
• Strong analytical and systems‑thinking skills.
• Exceptional attention to detail and sound judgment.
• Clear, concise written and verbal communication.
• Comfort operating in ambiguous, fast‑moving environments.
• A bias toward building scalable, repeatable solutions rather than one‑off fixes.

Desired Experience

• Experience in personal injury law, litigation support, or case management.
• Experience supporting complex, data‑heavy, or AI‑powered products.
• Experience translating domain expertise into product requirements or workflows.
• Experience defining or validating structured data from unstructured inputs.

Nice to Have

• Experience working with AI, machine learning, or automation tools.
• Experience in LegalTech, FinTech, or other regulated domains.
• Familiarity with workflow tools, data schemas, or platform products.

Benefits & Perks

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short‑term and long‑term disability.
• 10 US observed holidays and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US‑based employees and RRSP for Canada‑based employees.
• Paid parental leave.
• A local in‑person meet‑up program.
• Hubs in San Francisco and Toronto.

Compensation Range: $100,000 - $187,602.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.