Pacific Time Zone | Spanish Fluent | Personal Injury Pre-Litigation Case Manager

EvenUp Inc; Northern (KY); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Home office stipend

401(k) plan for US-based employees

RRSP for Canada-based employees

A local in-person meet-up program

Hubs in San Francisco and Toronto

Job summary

EvenUp Inc. is seeking a Pre-Litigation Associate to support our West Coast-based attorneys from a remote position. You will drive early case progress, open claims, manage medical records, and coordinate care to ensure thorough, well-documented files for demand.

You should have 3+ years in personal injury operations, be detail-oriented, and comfortable working independently in a high-volume environment. This role emphasizes accuracy, urgency, and clear client communication, with opportunities to

Qualifications

• 3+ years in personal injury legal operations or insurance claims management.
• Detail-oriented, organized, and self-motivated with remote-work capability.
• Experience in high-volume, fast-paced environments and client communication.

Responsibilities

• Open insurance claims and liaise with adjusters and carriers.
• Request and organize medical records, bills, and police reports.
• Monitor treatment progression and outcomes.
• Resolve lien and subrogation issues.
• Prepare complete case files for demand with lead paralegals.
• Communicate daily with clients through the pre-litigation process.
• Maintain timelines and milestones with precision.
• Identify and fix operational inefficiencies to speed cases.
• Uphold documentation integrity and clear communication.

Job description

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

Our Pre-Litigation Operations team drives case progress from intake to resolution with consistency, compassion, and control. We combine deep legal experience with cutting-edge tools to deliver exceptional outcomes for our attorney partners and their clients. Our team members are highly skilled, tech-enabled legal professionals who take ownership of the details so nothing falls through the cracks.

As a Pre-Litigation Associate working Pacific Time Zone hours, you’ll serve as a critical operations expert with our customers based on the West coast, ensuring every case is handled with exceptional accuracy, urgency, and care. You will play a pivotal role in driving pre-litigation personal injury cases through their critical early stages. This includes initiating claims, managing and organizing medical records, obtaining police reports, and coordinating care for clients. You will also oversee demand preparation, resolve final liens, and manage cases through to completion, ensuring that attorneys have comprehensive, well-documented files to effectively build and negotiate each case. This is a remote role for experienced professionals who excel in high-volume, detail-critical environments and who take pride in meticulous casework that directly impacts client outcomes.

This is a remote role that can be based anywhere in the United States.

What you’ll do:

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Spot and eliminate operational inefficiencies to drive speed and accuracy.
• Uphold the highest standards in documentation, file integrity, and communication.

What we look for:

• Have 3+ years of experience in personal injury legal operations, case management, or insurance claims.
• Are highly detail-oriented, organized, and self-motivated.
• Excel at process execution in fast-paced, high-volume environments.
• Communicate clearly and professionally with clients, medical providers, attorneys, and insurers.
• Take ownership of your work and hold yourself to high standards of quality and accountability.
• Are comfortable working independently in a remote setting, with strong time management skills.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.