Senior Manager, DC Operations Systems & Processes

Oxford Industries; Lyons (GA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Generous vacation

Health coverage

401(k) match

Stock purchase discounts

Education reimbursement

Product discounts

Flexible office environment

Job summary

Oxford Industries is seeking a Senior Manager of DC Operations Systems & Processes to lead the systems strategy for the Lyons Distribution Center. You will guide MAWM, WCS, automation, and shipping systems, translate operations needs into actionable requirements, and drive process improvements while partnering with IT and vendors.

You will manage a team, ensure readiness for deployments, develop SOPs and training materials, and monitor system performance to maintain accuracy, throughput, and

Qualifications

• 8+ years of experience in systems implementations and support.
• Hands-on experience with warehouse systems and operational reporting tools.
• Strong understanding of DC workflows and productivity impacts.
• Proficiency with Power BI, SQL, or similar reporting tools.
• Ability to translate operational needs into clear requirements and SOPs.
• Proven ability to lead and manage a team.

Responsibilities

• Serve as lead DC Operations SME for MAWM, WCS, automation, shipping, RF/scanning, labeling, and related DC technologies.
• Manage a team providing first-level functional support for DC system issues.
• Troubleshoot and resolve system-enabled process issues; escalate when needed.
• Monitor daily system health, exceptions, and performance metrics.
• Maintain issue tracking, root cause analysis, and preventive actions.
• Partner with DC leadership to ensure configurations support core DC processes.
• Lead system configuration, user setup, training, and go-live readiness.
• Develop SOPs, job aids, and training materials for DC systems.
• Lead testing, UAT, regression testing and post-release stabilization.
• Gather requirements, use cases, test scenarios, and success criteria for system changes.
• Develop and analyze reports/dashboards for productivity and accuracy.
• Collaborate with IT, brand partners, and vendors to minimize disruption.
• Lead peak readiness and new process onboarding for DC initiatives.
• Promote standardized system usage across shifts and user groups.
• Provide on-site and after-hours support during peak periods.

Skills

Warehouse systems

WMS

WCS

Automation systems

RF/scanning

Operational reporting

Power BI

SQL

Leadership

Cross-functional collaboration

Tools

MAWM

Exotec SkyPod

DeepSky

Microsoft Office

Job description

With more than 80 years of experience, Oxford has built a house of emotionally resonant lifestyle brands that can stand the test of time and trends. We are the parent company behind the most beloved lifestyle brands in the U.S., headquartered in Atlanta, GA. Oxford is not just an owner; we’re stewards, growing great businesses while staying true to what makes them special.

We offer competitive benefits packages that may include a generous vacation policy, health and wellness coverage, 401(k) with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts. We value work‑life balance and offer a flexible corporate office environment.

About the Role

The Senior Manager, DC Operations Systems & Processes serves as a strategic leader and the Distribution Center operations subject matter expert for the systems, applications, processes, and integrated technologies used to operate the Lyons Distribution Center. This is an operations role, not an Information Technology role.

The position ensures that DC systems and system‑enabled processes effectively support daily execution, service levels, productivity, inventory accuracy, order accuracy, throughput, labor efficiency, and brand requirements.

The role provides both strategic management and hands‑on functional support to DC users, monitors system and process performance, troubleshoots operational system issues, trains associates and leaders, maintains documentation, supports testing and release readiness, and partners with Oxford IT, DC leadership, brand partners, vendors, and automation providers.

The position serves as the critical bridge between DC Operations and technical support teams by translating operational needs into clear requirements and system functionality into practical operating procedures.

Responsibilities

• Serve as the lead DC Operations subject matter technical and strategic operations expert for MAWM, WCS, automation systems, shipping and parcel systems, RF/scanning processes, label and printer processes, operational reporting tools, and related DC technologies.
• Manage a team to provide, or as applicable directly provide, first‑level functional support for DC system and process issues, including user questions, transaction exceptions, workflow failures, configuration issues, interface exceptions, scanning/printing issues, shipping system issues, and operational disruptions.
• Manage a team, or independently, to troubleshoot and resolve system‑enabled process issues when appropriate; escalation of application, integration, infrastructure, hardware, or vendor‑managed issues to Oxford IT or external partners is documented with symptoms, business impact, priority, and examples.
• Monitor daily system and process health, including operational exceptions, aged tasks, interface failures, error reports, work queues, order flow, inventory transactions, shipping exceptions, and other indicators of performance or risk.
• Manage and maintain issue tracking, follow‑up, and communication for DC systems matters, including open items, root cause, resolution status, escalation path, and preventive actions.
• Partner with DC leadership and operational teams to ensure system functionality, configurations, workflows, and procedures support receiving, putaway, replenishment, inventory control, picking, packing, shipping, returns, value‑added services, automation, and other DC processes.
• Lead and support system configuration, user setup, role/security access, device setup, operational parameters, printer and label setup, shipping/carrier setup, and other DC‑specific system needs in partnership with Oxford IT and approved vendors.
• Develop, maintain, and improve DC system‑based SOPs, job aids, control procedures, troubleshooting guides, training materials, user documentation, and process maps.
• Manage and support the training of DC associates, supervisors, managers, trainers, and super users on system functionality, process changes, standard operating procedures, hardware use, exception handling, and escalation practices.
• Lead and support testing, validation, user acceptance testing, regression testing, release readiness, and post‑release stabilization for new functionality, system upgrades, configuration changes, process changes, integrations, automation changes, and enhancements.
• Gather and document business requirements, operational use cases, test scenarios, process impacts, and success criteria for system enhancements, process changes, new brand requirements, automation changes, and DC initiatives.
• Develop and analyze reports, dashboards, system data, user feedback, and floor observations to identify inefficiencies, recurring issues, training needs, process gaps, and continuous improvement opportunities.
• Lead and support the development and use of operational reports and dashboards that provide visibility to productivity, throughput, aged work, inventory accuracy, order flow, exceptions, service levels, and other DC performance measures.
• Partner with Oxford IT, DC leadership, brand partners, Manhattan, Exotec, WCS providers, shipping system providers, parcel carriers, and other vendors to communicate requirements, coordinate issue resolution, support enhancements, and minimize operational disruption.
• Lead and support system changes by assessing operational impact, preparing users, coordinating training, supporting go‑live readiness, and monitoring post‑implementation performance.
• Lead peak readiness, new process onboarding, new brand onboarding, system cutovers, automation changes, carrier/shipping changes, and other DC initiatives requiring coordinated process, system, and user readiness.
• Promote standardized system usage and consistent execution across shifts, departments, and user groups.
• Lead and/or participate in root cause analysis and continuous improvement efforts related to system‑enabled workflows, inventory accuracy, order accuracy, labor efficiency, service performance, and operational control.
• Provide on‑site and occasional after‑hours or weekend support as business needs require, including during peak periods, system releases, major incidents, go‑lives, and other critical operating events.
• Build, lead and manage team. Provide coaching on performance for individual and team development.

Experience and Requirements

• Generally, 8+ years of experience in systems implementations and support, advanced troubleshooting and incident management expertise.
• Hands‑on experience leading, using and supporting warehouse systems, preferably including WMS, WCS, automation systems, shipping systems, RF/scanning processes, printing/labeling processes, and operational reporting tools.
• Strong understanding of DC workflows, including receiving, putaway, replenishment, picking, packing, shipping, returns, inventory control, exception handling, and labor/productivity impacts.
• Analytical and problem‑solving abilities for continuous improvement initiatives.
• Collaboration skills to work across teams and align systems with workflows.
• In‑depth knowledge of MAWM and Exotec's SkyPod & DeepSky technology is desirable.
• Experience supporting system configuration, user access, device setup, reporting, testing, release validation, training, and process documentation.
• Ability to translate operational needs into clear requirements, use cases, test scenarios, SOPs, job aids, training materials, and user instructions.
• Strong analytical, problem‑solving, organizational, follow‑up, written, and verbal communication skills.
• Ability to manage multiple priorities in a time‑sensitive operating environment while maintaining urgency, accuracy, and attention to detail.
• Proficiency with Microsoft Office applications and operational reporting tools; Power BI, SQL, or similar reporting/query experience preferred.
• Demonstrated ability to build effective working relationships across Operations, IT, brand partners, and external providers.
• Proven ability to lead and manage a team.
• Routing standing, frequent bending/stooping/kneeling, and lifting up to 25 pounds required.

Equal Employment Opportunity Statement

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision‑making, lawful off‑duty use of marijuana, or any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1‑888‑725‑1899.

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