Operations Systems Implementation Analyst

ODW Logistics; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

ODW Logistics is an equal opportunity employer that focuses on people and customers within our third-party logistics platform. The Operations Systems Implementation Analyst will drive onboarding for new business and warehouses, shaping concept of operations and requirements.

You will partner with Sales, IT, and Operations to ensure seamless system integration and operational excellence. You will translate business needs into system specifications, develop UAT scripts, and lead on-site go-live

Qualifications

• Bachelor’s degree in business management, logistics, industrial engineering or equivalent.
• 3–5+ years experience interfacing with external and internal customers.
• Experience with warehouse management systems HighJump (Korber) and/or Symmetry (AS400).
• Excellent verbal and written communication skills.

Responsibilities

• Develop and define Concept of Operations and process flows from beginning to end.
• Maintain cross-functional partnerships with sales, IT and operations stakeholders.
• Gather and document critical business requirements.
• Translate business needs to system and process requirements.
• Create and perform UAT scripts and report for executive-level visibility in project trajectory.
• Serve as the first line of defense in IT ticketing process.
• Foster and execute management and associate systems training plans during new launches.
• Support PMO in accurate project and timeline reporting.
• Assist in creating work instructions prior to live account launches.
• Provide on-site go-live support to Operations
• All other duties as assigned

Skills

Collaboration

Communication

Project management

Stakeholder management

Cross-functional teamwork

Education

Bachelor’s degree in business management

Logistics or industrial engineering background

Equivalent education/work experience

Tools

HighJump

Symmetry

IT ticketing systems

Job description

Who We Are

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Who We Are

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Position Summary

The Operations Systems Implementation Analyst will support critical business processes as part of onboarding new business and/or warehouses. This position will work through document flows, internal and external vendors, solutioning and functional teams. This position plays an important role in driving operational excellence at ODW.

Essential Functions

• Develop and define Concept of Operations and process flows from beginning to end
• Maintain cross-functional partnerships with sales, IT and operations stakeholders
• Gather and document critical business requirements
• Translate business needs to system and process requirements
• Create and perform user acceptance testing (UAT) scripts and report for executive-level visibility in project trajectory
• Serve as the first line of defense in IT ticketing process
• Foster and execute management and associate systems training plans during new launches
• Support PMO in accurate project and timeline reporting
• Assist in creating work instructions prior to live account launches
• Provide on-site go-live support to Operations
• All other duties as assigned

Minimum Qualifications

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

Education & Experience

• Bachelor’s degree in business management, logistics, industrial engineering or equivalent education/work experience preferred
• 3 – 5+ years of experience interfacing with external and internal customers preferred
• Previous experience with warehouse management systems (HighJump (Korber) and/or Symmetry (AS400)) preferred

Capabilities

• Collaboration and teamwork skills
• Strong decision-making abilities
• Ability to analyze and manage projects
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment

Physical & Mental Requirements

• Hear, read and comprehend, write, and communicate
• Continuously sit, type, and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities
• Spend considerable amount of time on warehouse floor in fast-paced environment

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR VALUES

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.