Senior Manager, Cyber Security Operations & Investigations

Verizon; Irving (TX); Hybrid; USD 99,000 - 188,000; Full time

Job summary

Verizon is seeking a highly analytical and proactive Senior Manager to join our Cyber Security team in a hybrid arrangement. You will lead investigations across wireline and wireless accounts, perform root cause analyses, and coordinate with Executive Relations to manage high-visibility security actions.

The role requires 6+ years of relevant experience, a strong understanding of security operations, and the ability to translate complex findings into actionable solutions.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Solid understanding of wireless and wireline systems, operational workflows, and account security.
• Proven experience in fraud investigations, security, risk management, or threat operations.
• Demonstrated ability to analyze data, recognize patterns, and isolate system outliers.

Responsibilities

• Deep-Dive Investigation & Root Cause Analysis: Investigate complex operational anomalies, fraud patterns, and security threats across wireline and wireless systems.
• Account Support & Communication: Partner closely with the Executive Relations Team to provide security support for sensitive account requests and manage urgent, high-visibility escalations.
• Data & Pattern Analysis: Review daily security events to identify suspicious internal or external threat actor behavior.
• Project & Work Stream Management: Simultaneously manage multiple complex projects and investigative work streams, ensuring timely deliverables.
• Cross-Functional Collaboration: Build strong collaborative relationships across internal business units, technical partners, and cross-functional operational teams within Cyber Security, Corporate Security, Ethics and Investigations and other parts of the business.
• Process & System Adaptation: Continually adapt to rapid changes in systems, operational processes, data structures, and the broader threat landscape including identifying ways to implement AI into our daily operations.

Skills

Data analysis

SQL

Fraud investigations

Education

Bachelor's degree

Job description

Verizon is seeking a highly analytical and proactive Senior Manager to join our Cyber Security team in a hybrid arrangement. You will lead investigations across wireline and wireless accounts, perform root cause analyses, and coordinate with Executive Relations to manage high-visibility security actions.

The role requires 6+ years of relevant experience, a strong understanding of security operations, and the ability to translate complex findings into actionable solutions.