Senior Manager, Customer Success – Enterprise Growth

Aurigo Software Technologies

Austin (TX)

On-site

USD 140,000 - 180,000

Full time

3 days ago

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Job summary

Aurigo Software Technologies is expanding its Customer Success leadership to support a growing portfolio of enterprise and public-sector customers. This senior, player-coach role combines hands-on customer engagement with people management, strategic planning, and cross-functional leadership.

The Manager, Customer Success carries significant ownership over renewal outcomes, expansion pipeline, and team performance—and is central to Aurigo’s ability to deliver long‑term value to customers

Qualifications

7+ years in Customer Success, Account Management, or related enterprise SaaS role.
2+ years managing a Customer Success team.
Proven renewal and net revenue retention in high-value portfolios.
Strong data-driven decision making.
Diplomacy and leadership in complex customer situations.

Responsibilities

Lead and develop a team of Customer Success Managers.
Establish team goals, KPIs, and accountability frameworks.
Build scalable CS playbooks, onboarding frameworks, and guidance.
Manage resource allocation across the portfolio by account complexity and revenue tier.
Maintain executive-level relationships and lead strategic reviews.
Own renewal forecasting and identify upsell opportunities.
Provide regular data-driven reporting to senior leadership.