Senior Manager, Customer Lifestyle

Horizon Group Holding; Philadelphia (Philadelphia County); On-site; USD 120,000 - 190,000; Full time

Job summary

Horizon Group Holding seeks a Senior Manager, Customer Lifecycle & Membership to drive growth in membership enrollment, retention, and recurring revenue. You will own lifecycle strategy across acquisition, conversion, service delivery, and win-back programs, leveraging data to identify opportunities and deliver measurable results.

Collaborate with Operations, Marketing, Finance, IT, and field leadership to ensure strategic execution and accountability; build KPI dashboards and executive-ready

Qualifications

• Bachelor's degree or equivalent in Business, Analytics, Marketing, Finance, Operations, or related field.
• 7+ years in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
• 3+ years leading programs, projects or teams.

Responsibilities

• Grow membership enrollment and recurring revenue through acquisition, retention, and renewal initiatives.
• Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
• Analyze data to identify opportunities, solve problems, and deliver measurable results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution.
• Build business cases, KPI reporting, and executive-level recommendations.

Skills

Analytical thinking

Data-driven decisions

Cross-functional leadership

Forecasting & dashboards

Strategic mindset

Education

Bachelor's degree or equivalent

Tools

ServiceTitan

Job description

Senior Manager, Customer Lifecycle & Membership

Ready to drive customer growth, retention, and recurring revenue? We're seeking a strategic, data-driven leader to own our customer lifecycle strategy and membership programs across multiple locations.

What You'll Do

• Grow membership enrollment and recurring revenue through customer acquisition, retention, and renewal initiatives.
• Develop and execute lifecycle strategies across acquisition, conversion, service delivery, and win-back programs.
• Analyze ServiceTitan and other business data to identify opportunities, solve problems, and deliver measurable results.
• Improve customer experience, reduce churn, and optimize membership performance.
• Partner with Operations, Marketing, Finance, IT, Contact Center, and field leadership to drive execution and accountability.
• Build business cases, KPI reporting, and executive-level recommendations that influence company strategy.

What We're Looking For

• Bachelor's degree or equivalent experience in Business, Analytics, Marketing, Finance, Operations, or a related field.
• 7+ years of experience in customer lifecycle, membership/subscription programs, revenue operations, or service-based businesses.
• 3+ years leading programs, projects, or teams.
• Strong analytical skills with experience building business cases, forecasts, and performance dashboards.
• Hands-on experience with ServiceTitan (preferred) or similar CRM/platforms.
• Proven ability to turn data into action and deliver measurable business results.

Join us and help shape the customer experience while driving membership growth, retention, and long-term revenue success.