Senior Manager, Customer Growth & AI Strategy

Accenture PLC; Carmel (IN); On-site; USD 120,000 - 260,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Long-term Disability

401(k) Plan

Paid Holidays

Job summary

Accenture is seeking a senior leader in its Utilities practice to design, deploy, and scale customer service transformations. You will oversee multi‑year programs, partner with clients on strategic roadmaps, and guide cross‑functional teams to improve trust, efficiency, and outcomes through data‑driven insights and AI-enabled solutions.

You will lead large engagements, mentor teams, and drive market‑leading initiatives across customer care, field service, and back‑office operations, with a focus

Qualifications

• Extensive strategy or management consulting background with leadership impact.
• Experience turning insights into executable roadmaps and measurable outcomes.
• Proven ability to own workstreams, manage teams, and engage senior stakeholders.
• Deep utilities domain knowledge across service domains and operating models.

Responsibilities

• Lead assessment‑to‑strategy‑to‑implementation engagements with tangible impact.
• Mentor and supervise teams, and develop client proposals and roadmaps.
• Engage client leaders and stakeholders to drive transformation initiatives.
• Originate sales from ideation to proposals and RFP presentations.
• Deploy automation, AI, GenAI, and agentic solutions across front/back office utilities processes.

Skills

Strategy consulting

Leadership

Analytics

Stakeholder management

Project management

Client engagement

Sales origination

AI/GenAI experience

Education

Bachelor's degree or equivalent

Job description

Accenture is seeking a senior leader in its Utilities practice to design, deploy, and scale customer service transformations. You will oversee multi‑year programs, partner with clients on strategic roadmaps, and guide cross‑functional teams to improve trust, efficiency, and outcomes through data‑driven insights and AI-enabled solutions.

You will lead large engagements, mentor teams, and drive market‑leading initiatives across customer care, field service, and back‑office operations, with a focus