Utilities Customer Growth Strategy Lead

Accenture PLC; Columbus (OH); On-site; USD 87,000 - 235,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and LTD

401(k) plan with match

Paid holidays and paid time off

Job summary

Accenture is seeking a senior leader to guide strategic and deployment initiatives across utilities CX, leveraging AI and data-driven insights to improve customer outcomes and reduce cost to serve. You will manage workstreams, teams, and client stakeholders from assessment through to implementation.

You will drive end-to-end service transformations in billing, payments, collections, outage management, and field service, partnering with cross-functional teams to balance customer expectations with

Qualifications

• 10+ years in service strategy and implementation consulting.
• Experience designing, data-driven CX and analytics to reduce cost-to-serve.
• Experience leading end-to-end assessment-to-implementation engagements.

Responsibilities

• Lead cross-functional engagements in utilities CX transformations.
• Engage client leaders, facilitate workshops, and drive adoption of recommendations.
• Translate insights into actionable roadmaps and monitor outcomes.

Skills

Strategy consulting

Management consulting

Leadership & stakeholder mgmt

AI/GenAI knowledge

Education

Bachelor's degree or equivalent (minimum 10 years' work experience)

Tools

Salesforce

Dynamics

Amazon Connect

Genesys

ERP platforms

Job description

Accenture is seeking a senior leader to guide strategic and deployment initiatives across utilities CX, leveraging AI and data-driven insights to improve customer outcomes and reduce cost to serve. You will manage workstreams, teams, and client stakeholders from assessment through to implementation.

You will drive end-to-end service transformations in billing, payments, collections, outage management, and field service, partnering with cross-functional teams to balance customer expectations with