Senior Manager, Customer Expansion & Growth

Jobgether SRL; United States; On-site; USD 139,000 - 168,000; Full time

Benefits offered by this job

Equity opportunities

Comprehensive benefits

Healthcare & dental

Parental planning resources

Retirement savings

Generous PTO

Career development opportunities

Cross-functional exposure

Job summary

Jobgether SRL in the United States seeks a Senior Manager to lead a new Customer Expansion function, scaling an expansion motion across an established customer base. You will build repeatable playbooks, drive product adoption, and coordinate with account teams to grow revenue and retention.

The role requires strong leadership of frontline managers, cross-functional collaboration, and a structured approach to metrics and execution in a high-growth environment.

Qualifications

• 5+ years of B2B sales or customer growth experience.
• 3+ years managing sales teams and frontline leaders.
• Ability to build and scale processes, playbooks, and operating rhythms.
• Strong cross-functional communication and execution.

Responsibilities

• Build and lead the Customer Expansion organization with frontline leaders across BDR and Sales & Training Specialist functions.
• Develop and refine repeatable expansion playbooks covering identification, outbound engagement, product education, activation, and follow-through.
• Establish the BDR-to-Sales & Training Specialist motion and playbooks for events and high-touch opportunities.
• Define the team’s operating cadence, metrics, accountability systems, and leading indicators.
• Partner with Account Management, Sales, Training, Marketing, Product, and Revenue Operations to identify expansion opportunities and reduce friction.
• Build feedback loops to understand what works and where customers face challenges.
• Test, iterate, and operationalize new expansion strategies as priorities evolve.
• Coach frontline leaders to create clarity, structure, and accountability.

Skills

B2B sales

Customer growth

Team leadership

Operational discipline

Cross-functional collaboration

Job description

Jobgether SRL in the United States seeks a Senior Manager to lead a new Customer Expansion function, scaling an expansion motion across an established customer base. You will build repeatable playbooks, drive product adoption, and coordinate with account teams to grow revenue and retention.

The role requires strong leadership of frontline managers, cross-functional collaboration, and a structured approach to metrics and execution in a high-growth environment.