Senior Manager, Customer Accounts — Last Mile Logistics

RXO, Inc.; Marietta (GA); Presencial; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision plans

401(k) retirement plan with up to 5%公司

Pre-tax accounts

Disability & life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Descripción de la vacante

RXO, Inc. is seeking a Senior Manager, Customer Accounts to lead a team of managers, analysts and specialists. You will ensure quality of service, client retention and growth for RXO Last Mile while coordinating with cross-functional teams across the business.

The role requires strong leadership, data analysis and strategic relationship management with multi-site responsibilities. The position emphasizes ownership of client relationships, KPI-based reviews, and proactive collaboration with IT

Formación

• 5 years of experience in account management or customer service in a leadership position.
• Experience in direct-to-home delivery market.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Project)
• Strong leadership and relationship management skills.
• Ability to analyze data and present insights.

Responsabilidades

• Plans and monitors customer contact center schedules and operations.
• Develops, monitors and analyzes key performance indicators.
• Own the client relationship and provide organizational focus through regular KPI reviews.
• Coordinate with clients, IT and field operations managers to coordinate tests and startups.
• Ensure clients are proficient in using our online systems; provide training and support.
• Monitor client account financial results against projections.

Conocimientos

Leadership

Account management

Data analysis

KPI reporting

Cross-functional collaboration

Educación

Bachelor's degree in Supply Chain, Logistics or related field

Herramientas

Word

Excel

PowerPoint

Project

Descripción del empleo

RXO, Inc. is seeking a Senior Manager, Customer Accounts to lead a team of managers, analysts and specialists. You will ensure quality of service, client retention and growth for RXO Last Mile while coordinating with cross-functional teams across the business.

The role requires strong leadership, data analysis and strategic relationship management with multi-site responsibilities. The position emphasizes ownership of client relationships, KPI-based reviews, and proactive collaboration with IT