Senior Manager, Customer Accounts — Last Mile

RXO Inc.; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) with company match

Company-paid disability and life ins.

Career and Leadership Development

Job summary

RXO Inc. is seeking a Senior Manager, Customer Accounts, responsible for leading teams to ensure service quality and client retention.

The role involves collaboration across various business units to fulfill commitments and maintain strong client relationships. With a focus on performance, you'll analyze key metrics, manage account outcomes, and guide operational strategies to support revenues exceeding $75M annually.

Qualifications

• 5 years of experience in account management or customer service in a leadership position.
• Demonstrated experience in the direct-to-home delivery market.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Project).

Responsibilities

• Plan and monitor customer contact center schedules and operations.
• Analyze data to provide management information and productivity forecasts.
• Develop and analyze key performance indicators.
• Lead managers and provide accountability for multiple units.
• Own client relationships and review KPI metrics for results.
• Coordinate with clients and field operations managers for effective tests.
• Ensure clients are proficient in using online systems; provide training.
• Develop action plans to meet client strategic requests.
• Resolve conflicts in work priorities and scope of work with clients.
• Monitor client account financial results vs projections.

Skills

Account management

Leadership

Customer service

Microsoft Office

Relationship management

Education

Bachelor's degree in Supply Chain or Logistics

Job description

RXO Inc. is seeking a Senior Manager, Customer Accounts, responsible for leading teams to ensure service quality and client retention.

The role involves collaboration across various business units to fulfill commitments and maintain strong client relationships. With a focus on performance, you'll analyze key metrics, manage account outcomes, and guide operational strategies to support revenues exceeding $75M annually.