Senior Leader, Customer Accounts – Last Mile

RXO Inc.; Marietta (GA); Presencial; USD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Plans

401(k) Match

Pre-tax accounts

Life Insurance

EAP

Development Programs

Paid Time Off

Descripción de la vacante

RXO Inc. is seeking a Senior Manager, Customer Accounts to lead a team of Managers, Analysts and Specialists for RXO Last Mile, ensuring client service, retention and growth.

Work with Business Development, Client Solutions, Operations and IT to fulfill commitments from onboarding through the client lifecycle, supporting revenues above $75M annually. The role requires advanced business acumen, leadership, and relationship management to coordinate cross‑functional efforts and optimize KPI

Formación

• 5 years of experience in account management or customer service in a leadership position
• Demonstrated experience in the direct-to-home delivery market
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Project)

Responsabilidades

• Plans and monitors customer contact center schedules and operations.
• Provides management information and productivity forecasts through data analysis.
• Develops, monitors and analyzes key performance indicators.
• Own the client relationship and review KPI metrics to drive results.

Conocimientos

Leadership

Account management

Customer service

Communication

Educación

Bachelor's degree in Supply Chain or related field

Herramientas

Microsoft Office

Word

Excel

PowerPoint

Project

Descripción del empleo

RXO Inc. is seeking a Senior Manager, Customer Accounts to lead a team of Managers, Analysts and Specialists for RXO Last Mile, ensuring client service, retention and growth.

Work with Business Development, Client Solutions, Operations and IT to fulfill commitments from onboarding through the client lifecycle, supporting revenues above $75M annually. The role requires advanced business acumen, leadership, and relationship management to coordinate cross‑functional efforts and optimize KPI