Senior Manager, Customer Accounts – Last Mile

RXO Inc.; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with 5% match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career and Leadership Development

Paid time off & holidays

Job summary

RXO Inc. is seeking a Senior Manager, Customer Accounts in Baltimore to lead a team of Managers, Analysts and Specialists, ensuring service quality, client retention and growth for RXO Last Mile.

You will collaborate with Business Development, Client Solutions, Operations and IT to manage the full lifecycle of key accounts, with annual revenues over $75M.

This role requires strategic thinking, deep client relationship management and the ability to align resources to meet client expectations.

Qualifications

• 5+ years in account management or customer service leadership.
• Direct-to-home delivery market experience.
• Proficiency with Microsoft Office.

Responsibilities

• Plan and monitor customer contact center schedules and operations.
• Provide management information and productivity forecasts through data analysis.
• Develop and analyze key performance indicators.
• Provide leadership to managers and staff.
• Own the client relationship and review KPI metrics to drive results.
• Coordinate with clients, IT and field ops to tests and startups.

Skills

Account management

Leadership

Customer service

Cross-functional collaboration

Data analysis

Education

Bachelor's degree in Supply Chain, Logistics or similar field

Tools

Microsoft Office

Job description

RXO Inc. is seeking a Senior Manager, Customer Accounts in Baltimore to lead a team of Managers, Analysts and Specialists, ensuring service quality, client retention and growth for RXO Last Mile.

You will collaborate with Business Development, Client Solutions, Operations and IT to manage the full lifecycle of key accounts, with annual revenues over $75M.

This role requires strategic thinking, deep client relationship management and the ability to align resources to meet client expectations.