Senior Manager, Communications Strategy - Technology

Vanguard; Malvern (AR); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Vanguard is seeking a senior communications leader in Malvern to guide enterprise messaging, media relations, and executive communications. You will set strategy, oversee multi-level teams, and partner with C-suite leaders to shape narratives that align with business goals.

You will build and coach high-performing teams, drive cross-channel programs, and manage risk while measuring impact against KPIs. The role supports a hybrid work model and cross-border collaboration.

Qualifications

• Minimum eight years related work experience, with at least five years in communications and PR preferred.
• Prior experience leading communication teams/organizations dealing with technology-related issues and topics.
• Strong media relations experience is preferred.
• Proven track record of people leadership, senior stakeholder management and enterprise impact preferred.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

Responsibilities

• Hires, evaluates, and supervises crew; coaches and develops talent to sustain a high-performing team.
• Sets strategic direction and leads integrated communications strategies to enable business outcomes.
• Translates strategies into messaging for complex topics and executive audiences; ensures consistency with Vanguard’s positioning.
• Protects Vanguard’s reputation across channels; anticipates risks and sources strategic communications.
• Drives impact of communication strategies, partnering with senior leaders to advise at the highest levels.
• Leads development and oversight of measurement frameworks tied to goals and KPIs with analytics teams.
• Participates in special projects and performs other duties as assigned.

Skills

People leadership

Senior stakeholder management

Enterprise impact

Media relations

Leadership of communications teams

Education

Undergraduate degree

Graduate degree

Job description

Core Responsibilities

• Hires, evaluates, and supervises crew. Develops and retains top talent; provides coaching and career development to sustain a high-performing, future-ready team.

• Sets strategic direction and leads the development of integrated communications strategies to enable strategic business outcomes. Sets vision and guides multi-level teams, ensuring alignment with enterprise priorities and adapting plans as needed.

• Translates enterprise and business strategies into messaging and content, personally crafting narratives for complex topics and executive audiences. Oversees messaging consistency and alignment with Vanguard’s positioning and key themes.

• Protects and advances Vanguard’s reputation through all communications across channels and platforms (e.g. earned media, social media, owned channels, etc.). Anticipates risks, balances risk/reward, and proactively sources and delivers strategic, business-critical communications.

• Drives the impact of collective communication strategies, ensuring execution of all phases—conception, implementation, and measurement. Partners closely with senior leaders (C-suite-level) to advise and influence decisions at the highest levels.

• Serves as Vanguard’s authority on industry best practices and emerging trends, introducing innovative tactics and concepts to elevate communications. Balances external practice with internal brand and culture.

• Strengthens relationships with key influencers, executives, journalists across top-tier and trade outlets, and agency partners—leveraging a robust internal and external network to shape narratives and secure impactful coverage.

• Leads the development and oversight of practice area measurement framework tied to goals and KPIs, partnering closely with internal centers of excellence and analytics teams to enhance impact. Provides consistent transparency and accountability to managers and business partners.

• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum eight years related work experience, with at least five years in communications and PR preferred.

• Prior experience leading communication teams/organizations dealing with technology-related issues and topics.

• Strong media relations experience is preferred.

• Proven track record of people leadership, senior stakeholder management and enterprise impact preferred.

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don’t just have a mission—we’re on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients’ lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.