Client Communications Consultant, Specialist

3M HEALTHCARE; Malvern (Chester County); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vanguard is seeking a Client Communications Consultant, Specialist to lead external client, incident, and crisis communications for the Workplace Solutions division. The role requires translating sensitive technical issues into clear, timely messaging while partnering with cross‑functional stakeholders to align communications with business outcomes.

The incumbent will own incident management during crises, coordinate with Corporate Public Relations, BCM, and IRT, and provide guidance on external

Qualifications

• Minimum five years related work experience.
• Undergraduate degree or equivalent combination of training and experience.

Responsibilities

• Lead incident management and crisis communications for high‑risk events, delivering clear messaging to external audiences and internal stakeholders.
• Serve as primary point of contact during crisis communications, coordinating with Public Relations, BCM, and Incident Response Teams at divisonal and enterprise levels.
• Provide consultation to address external client communication needs for the business.
• Develop cohesive communication plans aligned to business outcomes and measure impact on target audiences.
• Collaborate with stakeholders to identify needs, explore solutions, and ensure delivery within scope and capacity.
• Lead recurring meetings to improve effectiveness and efficiency of communications.
• Track metrics and evaluate the effectiveness of external client communication solutions.
• Identify trends for future application and opportunities for improvement.
• Participate in special projects and other duties as assigned.

Skills

Translate complex matters into clear "

Strong organizational skills

Crisis communications experience

Stakeholder coordination

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

PowerPoint

SharePoint

Job description

The Client Communications Consultant, Specialist leads external client, incident, and crisis communications for complex, high‑risk initiatives supporting Vanguard’s Workplace Solutions division. This role requires sound judgment and a proven ability to translate sensitive, technical issues into clear, timely messaging while partnering closely with cross‑functional stakeholders to align communications with business outcomes. The Consultant is skilled in selecting the right channels, measuring impact, and continuously strengthening engagement with external client audiences.

What you'll be doing

• Lead incident management and crisis communications for the Vanguard Workplace Solutions (VWS) division, developing and executing clear, timely messaging for external audiences (plan sponsors, consultants, partners) and internal stakeholders across high‑risk, time‑sensitive events.
• Serve as the primary VWS point of contact during crisis and incident related communications: owning point‑in‑time and ongoing coordination, decisioning, and alignment with Corporate Public Relations and Crisis Communications, Business Continuity Management (BCM), and Incident Response Teams (IRT) at both divisional and enterprise levels.
• Provides consultation to address external client communication needs for the VWS business.
• Develops cohesive plans for communicating initiatives and events that are aligned to business outcomes.
• Assesses and maximizes impact on target external client audiences.
• Partners with key stakeholders to ensure needs are addressed, various solutions are identified, and delivery of expectations is within scope and capacity.
• Leads recurring meetings with key stakeholders to continue to improve effectiveness and operational efficiency.
• Responsible for tracking metrics and measuring the effectiveness of external client communication solutions.
• Identifies trends for future application.
• Identifies areas for improvement to enhance the effectiveness of communications and related business objectives.
• Participates in special projects and performs other duties as assigned.

Who we're looking for

• Experience translating complex client matters into clear communications
• Strong organizational skills and attention to detail
• Strong portfolio of incident management or crisis communications preferred
• Proficient in Word Suite of products, PowerPoint, SharePoint

Qualifications

• Minimum five years related work experience.
• Undergraduate degree or equivalent combination of training and experience.

Special Factors

SponsorshipVanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in‑person learning, collaboration, and connection. We believe our mission‑driven and highly collaborative culture is a critical enabler to support long‑term client outcomes and enrich the employee experience.