Senior Manager, Commercial Service & Revenue

McCrometer, Inc.; Fort Collins (CO); Hybride; USD 150 000 - 180 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

McCrometer, a Veralto company, is seeking a Senior Manager, Commercial Service in Loveland, CO, to lead the DDS and commercial service function, owning contract revenue, renewal performance, and delivery outcomes. The role collaborates across Sales, Finance, Product, Software, and Operations in a cross-functional team.

The position is hybrid, with responsibilities to build scalable renewal and fleet processes, improve uptime, and drive service growth through software-enabled solutions.

Qualifications

• Bachelor's degree in Business, Engineering, Operations, or related field or equivalent professional experience.
• Progressive experience building team capability and managing cross-functional priorities.
• Experience in field service, service sales, or recurring revenue business models with revenue retention accountability.
• Demonstrated experience managing contract lifecycles, renewals, revenue forecasting, and KPI-driven performance.
• Experience applying continuous improvement tools to expose gaps and drive countermeasures.

Responsabilités

• Own DDS and commercial service bookings, revenue, and renewal forecasting; partner with Finance and Sales to deliver monthly results.
• Drive full contract lifecycle execution—new contracts, renewals, expirations, recapture, cancellations—with accurate delivery and proactive communication.
• Support Sales in developing RFP/RFI responses for new and renewal DDS contracts with focus on margin and sustainable growth.
• Lead DDS customer success for strategic accounts with monthly/quarterly business reviews for retention and uptime.
• Establish and manage KPIs across uptime, reporting, service responsiveness, issue aging, customer satisfaction, and renewal health.
• Manage Field Service Partner performance against standards to improve uptime and reduce unnecessary visits.
• Lead, coach, and develop DDS and commercial service staff with clear roles and measurable expectations.
• Build standard work for intake, quoting, contract handoffs, service coordination, communication, escalation, and closeout.
• Coordinate with Finance for project-level P&L visibility and cost allocation.

Connaissances

Leadership

Contract management

Service operations

Revenue forecasting

Formation

Bachelor’s degree

Description du poste

McCrometer, a Veralto company, is seeking a Senior Manager, Commercial Service in Loveland, CO, to lead the DDS and commercial service function, owning contract revenue, renewal performance, and delivery outcomes. The role collaborates across Sales, Finance, Product, Software, and Operations in a cross-functional team.

The position is hybrid, with responsibilities to build scalable renewal and fleet processes, improve uptime, and drive service growth through software-enabled solutions.