Senior Manager, Client Payments & Support

Scotiabank; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Scotiabank's Global Banking and Markets in the US is seeking a Senior Manager, Client Payments Support to lead client and payments support across Deposit, Payments, Liquidity Management and related services, ensuring compliant, efficient operations and strong client outcomes.

The role partners with product, technology and risk teams to drive transformation, governance and training, while shaping operating models that scale with growth and improve risk management across the US Cash Management and

Qualifications

• Bachelor's degree in Finance, Business Administration, Accounting, Economics, Information Systems, or related discipline preferred.
• 7-12 years of progressive experience in Transaction Banking, Treasury Management, Payments, Corporate/Commercial Deposits, Banking Operations, Client Service, or related financial services disciplines, including leadership experience managing managers and building high-performing operational organizations.
• Extensive knowledge of transaction banking products, including Deposits, Liquidity Management, Virtual Account Management, Commercial Cards, and Payments.
• Strong knowledge of operational risk management, governance frameworks, regulatory requirements, and internal control environments.

Responsibilities

• Leads establishment and management of a client support function responsible for supporting operational client needs across Deposit, Payments, Liquidity Management, and other Cash Management products, ensuring exceptional operational support, timely issue resolution, client communications, and callback activities.
• Develops, implements, and maintains scalable operating models, service frameworks, and governance standards that support both existing and emerging transaction banking products and services while enhancing the client experience and operational effectiveness.
• Oversees the Payments Support function responsible for facilitating the processing, control, and support of exception payment activities across Payment Engine platforms, core deposit systems, Commercial Card platforms, and related payment infrastructure, ensuring operational excellence, regulatory compliance, and risk mitigation.
• Leads the development and execution of operational frameworks supporting payment clearing and future payment capabilities, while ensuring processes, controls, and governance structures align with business objectives and industry standards.
• Drive and develop governance centralization for industry testing, payment certifications, network changes, market infrastructure initiatives, and strategic payment-related programs, ensuring consistent execution, oversight, documentation, and control.
• Partners with business lines, product teams, technology teams, and external stakeholders to support growth initiatives, new product launches, strategic transformation programs, and operating model enhancements across U.S. Cash Management and Transaction Banking.

Skills

Leadership experience

Strategic thinking

Analytical skills

Communication and presentation

Cross-functional collaboration

Education

Bachelor's degree in Finance, Business Administration, Accounting, Economics, Information Systems, or related discipline

Job description

Scotiabank's Global Banking and Markets in the US is seeking a Senior Manager, Client Payments Support to lead client and payments support across Deposit, Payments, Liquidity Management and related services, ensuring compliant, efficient operations and strong client outcomes.

The role partners with product, technology and risk teams to drive transformation, governance and training, while shaping operating models that scale with growth and improve risk management across the US Cash Management and