Analyst, Client and Payment Support Operations

Scotiabank - Global Banking and Markets; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Global Banking and Markets at Scotiabank is seeking a Transaction Banking Operations professional to support US cash management activities in Dallas. You will process client requests related to deposits, payments, liquidity management, and related products, while ensuring accuracy and regulatory compliance.

The role emphasizes client service, issue resolution, and collaboration with teams to uphold controls and risk management. A strong knowledge of banking systems and MS Office is a plus.

Qualifications

• 1-3 years of practical experience supporting Transaction Banking business, including Payments/Deposits, FX Settlement and Liquidity Management.
• Foundational knowledge of Transaction Banking products such as deposits and payment services; strong risk management awareness.
• Excellent verbal and written communication with external clients and internal partners.
• Strong attention to detail, organizational, planning, time-management, problem solving & critical thinking skills.
• Self-starter and team player with proficiency in Microsoft Office.

Responsibilities

• Processes and supports client requests relating to deposits, payments, liquidity management, commercial cards, and related products.
• Responds to client inquiries, operational investigations, and service requests in a timely and professional manner.
• Supports payment processing, investigations, exception management, and transaction monitoring activities.
• Identifies and escalates operational issues, service concerns, exceptions, and emerging risks to the Assistant Manager in a timely manner.
• Maintains documentation, records and audit trails for all activities and controls performed.
• Participates in testing activities and process improvement initiatives.

Skills

Transaction Banking

Payments & Deposits

FX Settlement

Liquidity Management

MS Office

Finacle

Power BI

Education

Bachelor’s degree in Finance, Accounting, Business Administration or related discipline

Tools

Finacle

Power BI

Job description

Global Banking and Markets

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

Purpose

Contributes to the overall success of U.S. Cash Management Operations by executing day-to-day processing activities in support of Global Transaction Banking (GTB) products. Ensures all activities are performed accurately, within established service levels, and in compliance with governing regulations, internal policies, and procedures.

Provides specialized operational support for client and payment-related activities within U.S. Cash Management Operations. The incumbent is responsible for servicing clients, processing operational requests, resolving inquiries, supporting payment activities, performing control functions, and contributing to operational excellence while ensuring compliance with internal policies and regulatory requirements.

What You’ll Do

• Processes and supports client requests relating to deposits, payments, liquidity management, commercial cards, and related products.
• Responds to client inquiries, operational investigations, and service requests in a timely and professional manner.
• Supports payment processing, investigations, exception management, and transaction monitoring activities.
• Identifies and escalates operational issues, service concerns, exceptions, and emerging risks to the Assistant Manager in a timely manner.
• Performs outbound client callbacks and verification activities in accordance with established control procedures.
• Ensures operational activities are completed accurately and within established service standards.
• Adheres to established operational procedures, controls, and checklists to ensure compliance with regulatory, audit, and internal risk management requirements.
• Maintains appropriate documentation, records and audit trails in support of all activities and controls performed.
• Participates in testing activities and any process improvement initiatives by identifying inefficiencies and providing input to enhance existing workflows.
• Develops subject matter expertise across transaction banking products, operational processes, and servicing platforms.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Contributes to a high-performance and inclusive work environment.

What You’ll Bring

• 1-3 years of practical experience supporting Transaction Banking business, including but not limited to Payments/Deposits, FX Settlement and Liquidity Management.
• Possess foundational knowledge of Transaction Banking products such as deposits, payment services with advanced technical acumen and solid risk management techniques preferred.
• Excellent verbal and written skills with the ability to effectively communicate with external clients and internal partners.
• Must possess strong attention to detail, organizational, planning, time-management, problem solving & critical thinking skills.
• Possess the ability to be a self-starter and team player.
• Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Prior experience with Finacle Power BI and other operational systems considered an asset.
• Bachelor’s degree in Finance, Accounting, Business Administration or related discipline considered an asset.

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What’s in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

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