Sr. Manager, Client Operations

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 103,000 - 130,000; Full time

Job summary

24 Hour Home Care is seeking a Senior Manager, Client Operations (RC Relations) to lead the Regional Center relations function, manage reauthorization, discrepancies, funds recovery, and establish workflows.

This hybrid role requires building a new RC Relations team, setting performance standards, and partnering with Regional Centers, Revenue Cycle Management, and Finance to prevent service disruptions and protect funding.

Qualifications

• 5+ years of progressive experience in healthcare operations, revenue cycle, authorization management, branch operations, or a related field.
• 4+ years of people management experience, including team development, coaching, and performance management.
• Bachelor’s degree in Business, Healthcare Administration, Finance, Operations, or a related field preferred; equivalent practical experience considered.
• Previous experience working with Regional Centers is required.
• Experience working with Regional Centers, government payors, managed care organizations, or similar funding partners strongly preferred.

Responsibilities

• Lead the end-to-end reauthorization process, establishing proactive outreach, tracking, SLAs, and escalation processes to prevent authorization expirations and interruptions in client services.
• Own authorization discrepancy resolution and funds recovery, partnering with Regional Centers, Revenue Cycle Management, and Finance to reconcile issues and recover outstanding funds.
• Build and maintain strong relationships with Regional Center service coordinators, fiscal teams, and leadership, serving as the primary operational contact for authorization-related matters.
• Lead, coach, and develop the RC Relations team, establishing priorities, performance expectations, workflows, and accountability while supporting hiring and onboarding.
• Establish and monitor performance metrics, including reauthorization capture, time-to-renewal, discrepancy resolution, and funds recovery, providing regular reporting and insights to Client Operations leadership.

Skills

Relationship management

People leadership

Authorization management

Operational execution

Performance management

Communication

Education

Bachelor’s degree in Business/Healthcare Administration/Finance/Operations

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Senior Manager, Client Operations (RC Relations) leads the Regional Center Relations function within Client Operations, ensuring continuity and accuracy of Regional Center funding. This role owns authorization-related partnerships with Regional Centers, including proactive reauthorization management, discrepancy resolution, funds recovery, and reconciliation. As the leader of a newly established team, the Senior Manager builds the operating model, develops the team, and establishes the workflows and performance standards needed to prevent service disruptions and protect authorized funding.

Primary Responsibilities

• Lead the end-to-end reauthorization process, establishing proactive outreach, tracking, SLAs, and escalation processes to prevent authorization expirations and interruptions in client services.
• Own authorization discrepancy resolution and funds recovery, partnering with Regional Centers, Revenue Cycle Management, and Finance to reconcile issues and recover outstanding funds.
• Build and maintain strong relationships with Regional Center service coordinators, fiscal teams, and leadership, serving as the primary operational contact for authorization-related matters.
• Lead, coach, and develop the RC Relations team, establishing priorities, performance expectations, workflows, and accountability while supporting hiring and onboarding.
• Establish and monitor performance metrics, including reauthorization capture, time-to-renewal, discrepancy resolution, and funds recovery, providing regular reporting and insights to Client Operations leadership.

This is a hybrid position, coming into the El Segundo office 3x per week.

Work Schedule:

Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table

Qualifications

• Previous experience working with Regional Centers is required
• Bachelor’s degree in Business, Healthcare Administration, Finance, Operations, or a related field preferred; equivalent practical experience considered.
• 5+ years of progressive experience in healthcare operations, revenue cycle, authorization management, branch operations, or a related field.
• 4+ years of people management experience, including team development, coaching, and performance management.
• Experience establishing or significantly redesigning a team, operational process, or function strongly preferred.
• Experience working with Regional Centers, government payors, managed care organizations, or similar funding partners strongly preferred.

Skills

• Relationship management
• People leadership
• Authorization management
• Operational execution
• Performance management
• Communication

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$103,262 - $130,000 USD