Hybrid Operations Supervisor — Home Care & Call Center

24Hr HomeCare, LLC; California (MO); Hybrid; USD 73,000 - 85,000; Full time

Job summary

24 Hour Home Care is seeking a Supervisor, Operations to support frontline execution at a local branch, overseeing daily workflows and customer service for clients and caregivers.

You will work with the Manager or Senior Manager, Operations to coach staff, monitor performance, and drive continuous improvements across the unit. This hybrid role requires strong leadership and organizational skills.

Qualifications

• Associate's degree required; bachelor's degree preferred.
• 2+ years of operations, customer service, staffing, scheduling, or care delivery experience; healthcare/home care experience preferred.
• Previous lead, senior coordinator, or supervisory experience preferred.
• Proficiency with Microsoft Office; experience with CRM, scheduling, or EVV systems preferred.
• Strong communication, organizational, and problem-solving skills; bilingual Spanish is a plus.

Responsibilities

• Oversee daily branch operations by monitoring workflows, resolving service issues, and ensuring customer service standards and follow-up activities are completed effectively.
• Monitor call center performance, manage queue activity, track key service metrics, and recommend improvements to enhance responsiveness and customer satisfaction.
• Serve as the primary escalation resource for complex client, caregiver, and service issues, partnering with cross-functional teams to drive timely resolution and improve operational outcomes.
• Provide day-to-day coaching, training, and workflow oversight to Customer Service Coordinators, reinforcing service standards and supporting team development.
• Identify operational trends, workflow improvements, and process efficiencies while partnering with leadership to implement solutions that support branch performance.

Skills

Team leadership

Workflow coordination

Call center operations

Problem-solving

Communication

Organization

Coaching

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

CRM

Scheduling systems

EVV systems

Job description

24 Hour Home Care is seeking a Supervisor, Operations to support frontline execution at a local branch, overseeing daily workflows and customer service for clients and caregivers.

You will work with the Manager or Senior Manager, Operations to coach staff, monitor performance, and drive continuous improvements across the unit. This hybrid role requires strong leadership and organizational skills.