Senior Manager, Client Implementation (EB59BD8)

Referment; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Referment is seeking a Senior Manager, Client Implementation to guide a portfolio of employer clients from pre-contract discussions through go-live. You will lead launches, coordinating with Sales and then serving as the main implementation contact, ensuring milestones are met and stakeholders are informed.

This remote US-based role collaborates with Client Success, Marketing, Product, Engineering and finance teams, while improving playbooks and workflows for efficient delivery.

Qualifications

• What you will do requires hands-on implementation leadership across US and international clients.
• You will manage complex launches, track milestones and keep stakeholders aligned.
• Strong communication, data literacy, and practical AI-enabled delivery approach.

Responsibilities

• Define launch plans, milestones and responsibilities for US and international clients.
• Coordinate kickoff meetings, SSO setup, eligibility files and platform configuration.
• Manage multiple launches across stages with tasks, dependencies and visibility.
• Build credibility with HR and Benefits leaders and resolve outstanding actions.
• Partner on launch communications, campaigns and webinars to drive participation.
• Provide a smooth handover after launch with Client Success and refine tools using AI.

Skills

Project management

Client relationships

English communication

Data analysis

AI tools

Stakeholder engagement

Tools

Excel

Google Sheets

Job description

Referment is working with a workplace financial wellbeing provider that brings digital planning and professional financial guidance to employees through their employer's benefits programme. Launching that service requires technical setup, clear coordination with HR and Benefits teams, and communications that help employees understand how to use it.

As Senior Manager, Client Implementation, you'll guide a portfolio of employer clients from pre-contract discussions through go-live. You'll partner with Sales before a deal is signed, then become the main implementation contact, coordinating the launch and keeping client stakeholders clear on what needs to happen next.

The remit is hands-on programme ownership, supported by Client Success, Marketing, Product, Engineering and financial planning colleagues. You'll also improve the playbooks and workflows behind implementation, so the process works for both clients and the people delivering it. This is a US-based remote role, with occasional in-person participation in client engagement activities.

The Role

• Guide US and international clients through implementation, defining launch plans, milestones and responsibilities.
• Coordinate kickoff meetings, SSO setup, eligibility files and platform configuration with clients and technical teams.
• Manage several launches at different stages, keeping tasks, dependencies and progress visible to everyone involved.
• Build trusted relationships with HR and Benefits leaders and help them resolve outstanding actions.
• Partner with Marketing and client stakeholders on launch communications, campaigns and webinars that encourage employee participation.
• Work alongside the ongoing Client Success Manager to provide a well-informed handover after launch.
• Refine implementation tools and playbooks, using AI to accelerate work while reviewing and tailoring the output.

What We're Looking For

• At least seven years of hands-on implementation experience and genuine experience in the employee benefits industry.
• A track record of managing global client relationships, with sensitivity to different markets and working cultures.
• Strong project-management skills and evidence of keeping multiple complex client launches on track.
• The ability to build credibility with stakeholders at different levels and communicate clearly in written and spoken English.
• Fluency in Excel or Google Sheets, attention to detail and the ability to explain what the data means.
• A practical approach to AI tools, combining their speed with careful review and client-specific judgement.

Useful Additional Experience

Leading global implementations and building processes in a startup or high-growth business would be particularly useful.

This could suit a benefits implementation leader or senior client delivery professional who enjoys owning the launch itself, not just maintaining a project checklist.

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