Regional Manager, Implementation

Neara; New York, Northern (NY, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Multiplier is hiring a Regional Manager, Implementation (EOR/COR) to lead a regional pod of 4–6 Implementation Managers and Senior Implementation Managers. This is a remote role in NAMER.

You will own the region end-to-end: people, delivery metrics, escalations and growth as we hire into it. You’ll coach, recruit and ramp new managers, ensure on-time go-lives, accurate Salesforce routing, and strong cross‑team collaboration with Sales, Customer Success, Product and Compliance.

Qualifications

• 5+ years in client-facing implementation, onboarding or project delivery, ideally in EOR, global employment or HR SaaS.
• 2+ years managing distributed teams, or strong track record as a Team Lead.
• Depth in EOR and COR delivery: entity setup, local labour law, employment contracts, visas and mobility, invoicing.

Responsibilities

• Lead a regional pod of 4–6 Implementation Managers and Senior Implementation Managers with regular coaching and development.
• Recruit, onboard and ramp new Implementation Managers as the region scales.
• Own delivery numbers: on-time go-lives, zero compliance errors, and complete handovers.
• Maintain client assignment health; ensure accurate routing in Salesforce and prompt rebalancing as needed.
• Co-own escalation plans; join client calls and keep leadership updated until issues are resolved.
• Own relationships with Sales, Customer Success, Product, Compliance and operations teams.

Skills

Regional leadership

People management

EOR/COR delivery

Forecasting

Job description

Regional Manager, Implementation (EOR/COR)

Implementation · Remote · NAMER

Reports to: Director, Global Implementation (EOR/COR)

Team: 4–6 Implementation Managers and Senior Implementation Managers

What do we do?

We're at the forefront of one of the most exciting evolutions of our generation — remote employment. Companies can now hire the best talent they can find, anywhere in the world, but they need digital solutions to make it work.

We are Multiplier! Our global employment platform lets companies hire and pay staff across the world while we manage local compliance, contracts, payroll, benefits and taxes — all from one system. We're backed by Sequoia, DST and Tiger Global, scaling fast, and on a mission to disrupt the traditional Employer of Record space.

What's the opportunity?

Our Implementation team owns the customer experience from the moment a deal is signed until the client is live and stable. Our EOR/COR function has grown quickly, and we are now building the regional management layer to match it — one manager per region, close enough to coach every Implementation Manager and clear enough to be the escalation path for every client.

You will own a region end to end: its people, its delivery numbers, its escalations, and its growth as we hire into it.

What you'll do

• Lead a regional pod of 4–6 Implementation Managers and Senior Implementation Managers across EOR and COR — weekly 1:1s, structured development plans, and early, direct conversations when performance slips.

• Recruit, onboard and ramp new Implementation Managers as your region scales. This is a build role, not a caretaker role.

• Own your pod’s delivery numbers: on-time go-lives, zero compliance errors carried into steady state, and complete handovers on both sides of the journey.

• Keep client assignment healthy. EOR assignment is automated in Salesforce, so your job is the quality of that routing — catching accounts that land with the wrong team, chasing anything that fails to assign, and rebalancing books before anyone is overloaded.

• Act as the second point of escalation for client and internal issues. Where an implementation is behind with no recovery plan, you co‑own the plan, join the client calls, and keep leadership updated until it is resolved.

• Own the relationships with Sales, Customer Success, Product, Compliance and our entity and partner operations teams — covering entity setup, visas and mobility, insurance, and invoicing.

• Own your regional forecast and surface risk before it becomes a surprise.

• Partner with the Director to mature our processes, KPIs and documentation, and turn the patterns you see across the pod into better ways of working.

You'll be successful if

• You have 5+ years in client-facing implementation, onboarding or project delivery, ideally in EOR, global employment or HR SaaS — including time at a senior or team lead level.

• You have 2+ years managing distributed teams, or a strong track record as a Team Lead and are ready to step up. Internal candidates are encouraged to apply.

• You have real depth in EOR and COR delivery: entity setup, local labour law, employment contracts, visas and mobility, insurance, and invoicing.

• You are strong on capacity planning, forecasting and escalation management, and comfortable owning a regional number.

• You coach first — when something goes off track, you look for a coaching, clarity or support gap before assuming the problem is the person.

• You are visible and responsive, and comfortable in a fast‑paced environment with evolving priorities.

• Bonus points for contractor engagement models, global mobility, multi‑country onboarding programmes, or having built a team from a handful of people.

Equal employment opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.