Senior Manager, CCaaS Delivery & AI Solutions

RingCentral, Inc; Belmont (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision

401k match

Paid time off

Job summary

RingCentral, Inc. is seeking a Senior Manager, Professional Services to lead a team of Delivery Engineers and Engineer Leads delivering CCaaS implementations for enterprise customers in North America.

You will own delivery quality, standardize methodologies, and partner with Sales, Customer Success, Support, and Product Management to align commitments and capacity. This role requires strong leadership and executive communication skills.

Qualifications

• 5+ years leading customer-facing technical teams (Professional Services, Implementation, or Solutions Engineering).
• 7+ years total experience in Professional Services, technical implementation, or customer-facing delivery roles, including direct project delivery experience.
• Experience delivering enterprise-scale CCaaS implementations for enterprise customers.
• Experience owning delivery methodology, standardized reporting, or process improvement within a Professional Services or implementation organization.
• Bachelor's degree or equivalent professional experience.
• Strong written and verbal English communication skills; comfortable presenting to executive stakeholders.

Responsibilities

• Lead a team of Delivery Engineers and Engineer Leads delivering CCaaS implementations for North American enterprise customers.
• Own hiring, performance management, and career development for the team, including coaching engineers from early-career through experienced-professional levels.
• Set and monitor individual and team goals aligned to delivery quality, customer satisfaction, and utilization targets.
• Collaborate with Sales, Customer Success, Support, and Product Management to align on customer commitments and capacity.

Skills

Team Leadership

Delivery Management

Stakeholder Communication

Delivery Methodology

English Proficiency

Education

Bachelor's degree or equivalent professional experience

Job description

RingCentral, Inc. is seeking a Senior Manager, Professional Services to lead a team of Delivery Engineers and Engineer Leads delivering CCaaS implementations for enterprise customers in North America.

You will own delivery quality, standardize methodologies, and partner with Sales, Customer Success, Support, and Product Management to align commitments and capacity. This role requires strong leadership and executive communication skills.