Executive Post-Sales Leader for AI-Driven UCaaS/CCaaS

RingCentral, Inc; Belmont (CA); On-site; USD 90,000 - 144,000; Full time

Benefits offered by this job

Medical benefits

HSA/FSA options

401K match

Paid time off

Parental leave

Employee assistance program

Disability insurance

Employee discounts

Job summary

RingCentral is seeking a Technical Success Manager to own post-sales customer relationships for large, high-ARR accounts across UCaaS, CCaaS, and AI platforms. You will manage executive-level engagements, develop strategic Account Success Plans, and deliver quarterly business reviews to ensure renewal-readiness and measurable value.

The role requires strong technical credibility, excellent communication skills, and collaboration with Sales, Product, and Engineering to drive AI adoption and

Qualifications

• 5-8 years in a customer-facing post-sales role (CSM, TAM, or similar)
• Proven executive relationship management with VP/C-suite stakeholders
• Experience preparing and delivering executive-level business reviews (QBRs/EBRs)
• Strong written and verbal communication skills for executive briefings
• Ability to operate with technical credibility alongside customer IT teams

Responsibilities

• Own an assigned post-sale portfolio as the primary point of accountability for customer success across RingCentral's UCaaS, CCaaS, and AI platforms
• Lead quarterly EBRs with structured business value narratives and follow-through on commitments
• Create and maintain a living Account Success Plan and drive renewal readiness 90 days prior to renewal
• Monitor incident management and post-incident RCA reviews, communicating with customer leadership
• Drive AI adoption with RingCentral NOVA, RingSense/ACE, and related features with measurable outcomes
• Cultivate customer champions and ensure disciplined CRM hygiene and cross-functional collaboration

Skills

Executive relationship management

Executive-level communications

Post-sales ownership

Technical credibility with IT

CRM proficiency (Salesforce)

Education

Bachelor's degree in Business/CS/IS

Tools

Salesforce

Job description

RingCentral is seeking a Technical Success Manager to own post-sales customer relationships for large, high-ARR accounts across UCaaS, CCaaS, and AI platforms. You will manage executive-level engagements, develop strategic Account Success Plans, and deliver quarterly business reviews to ensure renewal-readiness and measurable value.

The role requires strong technical credibility, excellent communication skills, and collaboration with Sales, Product, and Engineering to drive AI adoption and