Senior Manager, Business Transformation & Ops Excellence

Cognizant; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Cognizant is seeking a Senior Manager to lead business transformation and operational excellence initiatives for Fortune 500 clients in Retail, Travel, and Hospitality. The role requires strategic thinking, executive stakeholder engagement, and delivering measurable outcomes.

You will design operating models, roadmaps, and process optimizations while mentoring delivery teams and contributing to business development. Travel up to 50% is expected.

Qualifications

• 10+ years in management consulting, business transformation, or operational excellence.
• Expertise in process optimization and operating model design.
• Experience leading executive workshops, assessments, and transformation programs.
• Willingness to travel up to 50%.

Responsibilities

• Lead business transformation, process improvement, and operational excellence programs.
• Conduct assessments, workshops, and stakeholder interviews to identify opportunities and drive strategic decisions.
• Design future-state operating models, transformation roadmaps, and process optimization initiatives.
• Partner with executive stakeholders to improve efficiency, customer experience, growth, and profitability.
• Drive change management and ensure successful adoption of transformation initiatives.
• Collaborate with cross-functional teams and mentor consulting professionals.
• Support business development, solutioning, and thought leadership efforts.

Skills

Executive leadership

Stakeholder management

Process optimization

Workshop facilitation

Change management

Education

MBA or equivalent

Tools

Lean Six Sigma

Job description

Cognizant is seeking a Senior Manager to lead business transformation and operational excellence initiatives for Fortune 500 clients in Retail, Travel, and Hospitality. The role requires strategic thinking, executive stakeholder engagement, and delivering measurable outcomes.

You will design operating models, roadmaps, and process optimizations while mentoring delivery teams and contributing to business development. Travel up to 50% is expected.