Service Operations Transformation Consultant

McKinsey & Company; Boston (MA); On-site; USD 172,800 - 211,200; Full time

Benefits offered by this job

Continuous learning programs

Global community exposure

World-class benefits package

Job summary

A leading global consulting firm in Boston seeks a Consulting Associate to blend strategic thinking with hands-on experiences. You'll advise on operational strategies to help clients solve critical challenges while driving lasting impact. Ideal candidates have extensive experience in process transformation, strong analytical skills, and a willingness to travel. Competitive salary and world-class benefits are offered.

Qualifications

• 6+ years of relevant experience with large, multi-national companies.
• Experience in customer care process transformation.
• Demonstrated experience leading transformational activities.

Responsibilities

• Advise on developing operational strategies.
• Drive lasting impact and build client capabilities.
• Implement recommendations for performance improvements.

Skills

Problem solving

Analytical ability

Team collaboration

Communication skills

Education

Undergraduate degree

Master's degree in relevant field

Tools

PowerPoint

Excel

Job description

A leading global consulting firm in Boston seeks a Consulting Associate to blend strategic thinking with hands-on experiences. You'll advise on operational strategies to help clients solve critical challenges while driving lasting impact. Ideal candidates have extensive experience in process transformation, strong analytical skills, and a willingness to travel. Competitive salary and world-class benefits are offered.