Senior Manager, Business Operations & Compliance

Travis Credit Union; Vacaville (CA); Hybrid; USD 117,000 - 144,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee incentive plan

401(k) with matching

Holiday and vacation benefits

Job summary

Travis Credit Union is seeking a seasoned leader to manage its Business Operations team in Vacaville. The role oversees onboarding, documentation review, entity verification, and compliance, ensuring accurate processing and risk mitigation across business accounts.

As a key operations advisor, you will drive process improvements, sustain strong controls, and partner with Risk, Compliance, and Internal Audit to maintain audit readiness.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 10 years in the financial services industry or commercial services, with at least 5 years in the commercial account support field.
• Minimum 5 years of supervisory experience within a financial institution.
• Experience with treasury services (ACH, wires, cash flow tools) and business account servicing strongly preferred.

Responsibilities

• Lead and develop Business Operations staff to ensure high-volume throughput and SLA adherence.
• Manage daily workflow queues, resource allocation, and backlog prevention.
• Conduct regular quality reviews of documentation review, account setup, and entity classification.
• Oversee end-to-end lifecycle of business accounts, including onboarding and updates.
• Ensure compliance with BSA/AML, Beneficial Ownership, IRS reporting, and related state requirements.
• Collaborate with Risk, Compliance, and Internal Audit to maintain audit readiness.
• Produce operational performance reports and use data to optimize staffing and processes.

Skills

Lead operational staff

Stakeholder management

Policy and procedures

Regulatory compliance

Data analysis

Budget management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Workflow systems

Reporting tools

Operational systems

Job description

Travis Credit Union is seeking a seasoned leader to manage its Business Operations team in Vacaville. The role oversees onboarding, documentation review, entity verification, and compliance, ensuring accurate processing and risk mitigation across business accounts.

As a key operations advisor, you will drive process improvements, sustain strong controls, and partner with Risk, Compliance, and Internal Audit to maintain audit readiness.