Manager, Branch Services and Cash Operations

Travis Credit Union

Vacaville (CA)

Hybrid

USD 117,000 - 144,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental, vision insurance

Mental health programs

Performance incentive plan

Merit-based salary increases

401(k) employer match

Generous holiday and vacation policies

Employee discounts

Job summary

Travis Credit Union in Vacaville seeks a Branch Services & Cash Operations Leader to steer ATM networks, branch tools, and cash management operations, ensuring secure, reliable member experiences and regulatory compliance.

You will partner with IT, operations, finance, security, and vendors to deploy scalable technology, optimize resources, manage risk, and sustain business continuity.

Qualifications

Bachelor's degree in business, IT, operations or finance, or equivalent experience.
Minimum 10 years in ATM/branch technology and banking operations.
5+ years of progressive leadership managing teams, budgets, and vendors.

Responsibilities

Leads and develops staff to meet department goals and performance targets.
Oversees planning, deployment, maintenance, and lifecycle of branch technology and ATMs.
Partners with IT and operations to align tech strategies with enterprise goals.
Manages analytics, reporting, and performance of ATM, cash, and branch tools.
Ensures compliance with ADA, PCI, and regulatory requirements; leads continuity planning.

Skills

Leadership

Communication

Strategic planning

Branch technology

Cash management

Vendor management

Data analytics

Digital transformation

Regulatory compliance

Disaster recovery

Budgeting

Project management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Technology

Bachelor's degree in Operations Management

Master's degree preferred

Job description

Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.

We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).

Schedule: Monday-Friday, Exempt/Hybrid.

Summary

Travis Credit Union's (TCU) Branch Services & Cash Operations Management is responsible for the strategic direction, operational performance, and continuous improvement of ATM services, branch technology platforms, self-service channels, and cash management operations. This role ensures reliable, secure, and compliant delivery of member-facing technology solutions that support branch efficiency, member experience, and organizational growth.

The position collaborates with operations, technology, finance, security, and vendor partners to develop scalable solutions, manage risk, optimize resources, and drive innovation aligned with the credit union's strategic objectives. Leaders within this job family are accountable for operational excellence, financial stewardship, technology adoption, regulatory compliance, business continuity readiness, and the achievement of enterprise and departmental goals.

Profile

Leads, trains, evaluates, coaches, professionally develops and motivates staff to attain department goals. Sets and monitors performance goals. Promotes a work environment that encourages involvement, initiative and teamwork. Builds career development paths for assigned staff.
Oversees the planning, deployment, maintenance, performance, and lifecycle management of branch technology, including but not limited to branch hardware (ATM, cash advance machines, scanners, kiosks, iPads, cash recyclers, concierge devices) and connectivity to ensure optimal uptime and workflow efficiency.
Partners with IT, operations, and lineofbusiness leaders to align branch technology strategies with enterprise goals and member experience expectations.
Engages with partners across the organization regarding strategy, enhancement implementation, test design, and vendor performance measurement. Ensures high availability of ATMs, branch tools, and proper cash levels across all channels.
Assesses consumer and business banking trends and apply them to the strategic vision of selfservice channels and branch tools, incorporating innovative solutions.
Manages departmental analytics and reporting for ATMs, cash management, and branch tools performance.
Increases member adoption of ATMs, selfservice channels, and branch digital tools.
Ensures all ATMs, branches, and vaults have the appropriate levels of cash on hand and meet reserve standards. Conducts regular audits of all cashholding locations.
Oversees compliance and riskmitigation programs for ATM and branch tools in accordance with ADA, PCI, state, and federal regulations.
Ensures all audit and compliance procedures are followed and that satisfactory audit results are consistently achieved.
Identifies and executes opportunities to improve the quality of the member and employee experience through innovative technology and process improvements.
Leads disaster recovery, redundancy planning, and crisis management activities for ATM, cash management, and branch tools environments in alignment with TCU's Business Continuity Plan.
Manages departmental budgets, capital expenditures, vendor contracts, and resource allocation.

Not all functions/tasks are listed above; however, those listed are considered essential.

Skills

Strong leadership, talent development, and performance management capabilities.
Effective communication, collaboration, and cross-functional relationship-building abilities.
Strategic planning and execution aligned to enterprise objectives and member experience goals.
Advanced knowledge of branch technology platforms, ATM ecosystems, and self-service channel operations.
Expertise in cash management, forecasting, vault operations, and reserve compliance
Strong vendor management, service-level oversight, and performance measurement capabilities.
Proficiency in systems availability management, incident resolution, and root cause analysis.
Strong data analytics, KPI reporting, and operational performance measurement capabilities.
Expertise in digital transformation, self-service channel optimization, and technology adoption strategies.
Advanced knowledge of consumer and business banking trends and emerging technology solutions.
Strong financial management, budgeting, cost optimization, and resource allocation capabilities.
Expertise in regulatory compliance, audit management, risk mitigation, and governance practices.
Strong business continuity, disaster recovery, crisis management, and operational resilience planning capabilities.
Demonstrated ability to lead complex programs, technology deployments, and organizational change initiatives.
Advanced decision-making, prioritization, and execution skills across multiple initiatives and competing priorities.
Strong operational governance, standards development, policy administration, and accountability practices.

Reporting and Experience

Reports directly to assigned AVP, Branch Operations.
Direct supervisory responsibility for assigned department leadership. Overall management responsibility for all department staff.
Bachelor's degree in Business Administration, Information Technology, Operations Management, Finance, Engineering required, or equivalent combination of education and experience.
Master's degree preferred in Business Administration, Information Technology, Engineering, Operations Management, and Finance.
Minimum 10 years of experience in ATM operations, branch technology, banking operations, cash management, financial services technology.
Minimum 5 years of progressive leadership or management experience managing teams, vendors, budgets, and operational functions.

Compensation

Manager, Branch Services & Cash Operations:Grade 19 - Exempt $116,646.40 - $144,102.40.

Benefits

At Travis Credit Union, we prioritize the wellbeing of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.

Eligible employees enjoy a robust benefits package, which includes: