Senior Manager, Annuity New Business Ops

GBU Life; Pittsburgh (Allegheny County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental Vision

401k Match

Pension Plan

Paid FMLA

Disability Insurance

Life Insurance

Volunteer Time Off

Job summary

GBU Life seeks an experienced Manager, Annuity New Business Operations to lead the annuity new business function with strategic direction and hands-on operational oversight. This role is responsible for the end-to-end annuity application and issuance process, ensuring accuracy, timeliness, compliance, and a customer-focused experience.

You will lead teams, drive process improvements, support technology adoption, and partner with business and technology leaders to optimize the overall new

Qualifications

• Bachelor’s degree in Finance, Business Administration, Operations Management, Insurance, or a related field preferred.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions.
• Experience leading process improvement initiatives in a regulated financial services environment.

Responsibilities

• Lead, coach, and develop the new business team with performance management and cross-training.
• Oversee end-to-end annuity application and issuance processes, ensuring timely service and accurate results.
• Establish and monitor KPIs for turnaround time, service levels, accuracy, and customer experience.

Skills

Leadership

Process improvement

Analytical thinking

Communication

Regulatory compliance

Education

Bachelor's degree in Finance, Business Administration, Operations Management, Insurance, or related field

Job description

GBU Life seeks an experienced Manager, Annuity New Business Operations to lead the annuity new business function with strategic direction and hands-on operational oversight. This role is responsible for the end-to-end annuity application and issuance process, ensuring accuracy, timeliness, compliance, and a customer-focused experience.

You will lead teams, drive process improvements, support technology adoption, and partner with business and technology leaders to optimize the overall new