Manager, Annuity New Business Operations

GBU Life; Pittsburgh (Allegheny County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental Vision

401k Match

Pension Plan

Paid FMLA

Disability Insurance

Life Insurance

Volunteer Time Off

Job summary

GBU Life seeks an experienced Manager, Annuity New Business Operations to lead the annuity new business function with strategic direction and hands-on operational oversight. This role is responsible for the end-to-end annuity application and issuance process, ensuring accuracy, timeliness, compliance, and a customer-focused experience.

You will lead teams, drive process improvements, support technology adoption, and partner with business and technology leaders to optimize the overall new

Qualifications

• Bachelor’s degree in Finance, Business Administration, Operations Management, Insurance, or a related field preferred.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions.
• Experience leading process improvement initiatives in a regulated financial services environment.

Responsibilities

• Lead, coach, and develop the new business team with performance management and cross-training.
• Oversee end-to-end annuity application and issuance processes, ensuring timely service and accurate results.
• Establish and monitor KPIs for turnaround time, service levels, accuracy, and customer experience.

Skills

Leadership

Process improvement

Analytical thinking

Communication

Regulatory compliance

Education

Bachelor's degree in Finance, Business Administration, Operations Management, Insurance, or related field

Job description

Job Summary

The Manager, Annuity New Business Operations provides strategic and operational leadership for GBU Life’s annuity new business function. This position is responsible for the operational performance, process excellence, workflow management, and continuous improvement of the end-to-end annuity application and issuance process.

Job Summary

The Manager, Annuity New Business Operations provides strategic and operational leadership for GBU Life’s annuity new business function. This position is responsible for the operational performance, process excellence, workflow management, and continuous improvement of the end-to-end annuity application and issuance process.

The Manager leads teams and operational initiatives that support efficient, accurate, compliant, and customer-focused processing of annuity business. This role evaluates operational processes, identifies opportunities to improve efficiency and quality, supports technology adoption and automation, and partners with business and technology leaders to enhance the overall new business experience.

The position requires a strong operational background within the financial services or insurance industry, demonstrated process improvement experience, and the ability to lead teams and cross-functional initiatives in a regulated environment. Experience with Pega or similar workflow and business process management platforms is preferred.

Duties And Responsibilities

Team Leadership and Operational Management

• Lead, coach, and develop the new business team, setting clear performance expectations and providing training, feedback, performance management, and crosstraining to build capability and accountability.
• Provide leadership and direction for daily annuity new business operations, including workload management, prioritization, capacity planning, and resource allocation.
• Foster a culture of collaboration, continuous improvement, and operational excellence, ensuring employees have the product, process, system, and regulatory knowledge to perform effectively.

Annuity New Business Operations

• Oversee the endtoend annuity application and issuance process, including electronic submissions, application review, requirements management, processing, and policy issuance, ensuring accurate, timely service for internal and external customers.
• Maintain effective procedures, workflows, and operational handoffs to meet service and quality standards and address bottlenecks, processing delays, and recurring issues.
• Resolve complex or escalated processing issues and collaborate with internal partners, agents, brokers, distributors, and vendors to support an effective customer experience.

Performance and Continuous Improvement

• Establish and monitor key performance indicators for turnaround time, service levels, accuracy, productivity, workload, capacity, quality, and customer experience; report results, risks, and action plans to leadership.
• Use operational data and employee and customer feedback to identify root causes, simplify processes, reduce manual work, and improve outcomes; measure the effectiveness and sustainability of changes.
• Partner with Technology and business stakeholders on workflow redesign, automation, digitization, and straightthrough processing, supporting system enhancements, testing, implementation, and adoption.

Compliance and Risk Management

• Ensure annuity new business operations comply with applicable federal and state regulations, including statespecific annuity requirements, antimoney laundering (AML) guidelines, suitability requirements, and company policies and procedures.
• Support GBU’s Enterprise Risk Management Framework; complete required training, execute and monitor operational controls, and identify, assess, elevate, and remediate risks, issues, and control failures.
• Conduct oneself in accordance with the Employee Handbook and preserve GBU’s brand and reputation.
• Maintain current knowledge of annuity products, industry practices, technology, and applicable regulations, and participate in initiatives supporting GBU’s growth and transformation objectives.
• Perform other related duties as assigned by management.

QUALIFICATIONS

• Bachelor’s degree in Finance, Business Administration, Operations Management, Insurance, or a related field preferred.
• 8+ years of experience in financial services, insurance, annuity operations, banking operations, or a related regulated financial services environment.
• 4+ years of experience in a leadership or managerial role with responsibility for teams, operations, or business processes.
• Demonstrated experience leading operational functions within the financial services or insurance industry.
• Strong operational background with experience managing workflows, workload and capacity planning, service levels, quality, productivity, and operational controls.
• Demonstrated experience leading process improvement initiatives and identifying opportunities to increase efficiency, reduce risk, and improve the customer and employee experience.
• Strong analytical and problemsolving skills, with the ability to use data to evaluate operational performance and develop practical solutions.
• Strong interpersonal, communication, organizational, and leadership skills.
• Knowledge of risk management, operational controls, and compliance requirements within a regulated financial services environment.
• Ability to manage multiple priorities and effectively lead through operational and organizational change.

PREFERRED QUALIFICATIONS

• Experience with Pega, case management, workflow automation, or similar business process management platforms.
• Experience implementing or optimizing digital workflows, automation, straightthrough processing, or electronic application processes.
• Experience with Lean, Six Sigma, Kaizen, or other continuous improvement methodologies.
• Experience leading largescale operational transformation, technology implementation, or process redesign initiatives.

OUR BENEFITS

• Medical, Dental Vision
• Company Paid HRA
• 401(k) + Match
• Pension Plan
• Paid FMLA
• LongTerm & ShortTerm Disability
• Life Insurance & AD&D
• PTO and VTO (Volunteer Time Off)