Senior Manager - AI-Driven Extended Workforce

OpenAI

San Francisco (CA)

Hybrid

USD 180,000 - 240,000

Full time

14 days+

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Job summary

OpenAI is seeking a hands-on Senior Manager to lead and continually improve OpenAI’s extended workforce program. Reporting to the Head of Extended Workforce, you will translate priorities into scalable plans, partner with cross-functional teams, and drive measurable outcomes.

The role combines operational excellence with innovative use of AI and automation to scale the program globally. Based in San Francisco, CA, this position offers a hybrid work model (three days in the office) and relocation

Qualifications

7+ years of progressive experience in extended workforce, contingent workforce, procurement operations, workforce operations, or a related field.
Experience building and operating an extended workforce program within a complex organization, including personally designing, implementing, and continuously improving its processes, systems, controls, and operating model.
Experience scaling workforce processes, systems, automation, reporting, and service delivery, including hands-on experience with VNDLY or a similar Vendor Management System.
Are a strong operator who enjoys getting into the details, solving problems directly, and building solutions rather than relying on suppliers or external partners to do the heavy lifting.
Combine strong judgment and strategic thinking with a willingness to remain deeply involved in execution, using operational data and workforce metrics to prioritize work and improve performance.
Understand the legal, compliance, and operational considerations associated with extended workforce programs, including worker classification, co-employment, tenure, location, access, and data protection.
Build trusted partnerships across Procurement, Finance, Legal, People, Security, Privacy, Enterprise Technology, suppliers, and business stakeholders.
Bring deep knowledge of extended workforce engagement models and the operational considerations associated with each.
Are curious, adaptable, and excited to grow your scope while helping the team rethink how extended workforce programs operate in an AI-first world.

Responsibilities

Partner with the Head of Extended Workforce to set direction for assigned workstreams, then own their end-to-end execution by translating priorities into clear plans, milestones, and measurable outcomes.
Partner closely with the Extended Workforce Operations team and Global Compliance Lead to ensure program operations are efficient, scalable, and aligned with compliance requirements.
Advise hiring managers and business stakeholders on workforce solutions, exercising sound judgment across stakeholder experience, speed, cost, compliance, risk, and operational scalability.
Translate business needs, stakeholder feedback, and operational insights into improved workflows, automation, systems, reporting, and user experiences.
Identify, test, and implement practical applications of AI, automation, analytics, and decision-support tools that reduce manual work, improve decisions, and enable a more scalable operating model.
Identify root causes behind recurring operational challenges and build durable processes, systems, and frameworks that prevent them from recurring.
Manage strategic supplier relationships to drive optimal performance, strengthen service delivery, address gaps, and ensure partners continue to meet OpenAI’s evolving workforce needs.
Establish program health measures and operational insights that identify systemic issues, inform priorities, and drive measurable improvements in service, efficiency, adoption, supplier performance, and risk.
Lead the rollout and adoption of new processes and tools, coordinating testing, documentation, training, communications, and success measurement.
Independently resolve complex workforce requests and escalations while balancing business needs, worker experience, cost, compliance, and risk.
Raise the quality and consistency of execution across the program by developing reusable practices, decision frameworks, documentation, and tools that help the broader team operate more effectively.